Support Board
Date/Time: Mon, 10 Mar 2025 10:24:08 +0000
Post From: Changed broker and moved to Teton, connected, no chart data
| [2022-03-16 16:05:41] |
| John - SC Support - Posts: 38516 |
|
You are signed up to get real-time data for the CME Group and EUREX. The most likely situation is that you did not update your symbols when you changed order routing services. Therefore, the first thing to do is to select Edit >> Translate Symbols to Current Service. If you are still not getting the data after that, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |