Support Board
Date/Time: Mon, 10 Mar 2025 10:16:22 +0000
Post From: why can't I access btc charts?
| [2022-03-11 15:50:35] |
| John - SC Support - Posts: 38516 |
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To start with, it should not matter what your Current Selected Service is set to, you will not get real-time data for BTC as the exchange that you have enabled for the Denali Exchange Data Feed does not include that symbol. You have the "CME E-Mini for Professionals" activated. In order to get the BTC, you would need to have the CME, For professionals and users without a trading account exchange activated. With regards to accessing BitMex when you are connected to a trading service, the best way to deal with this is to have 2 different installations of Sierra Chart. One that is connected to your Futures Trading and the other that has the the Current Selected Service set to SC Data - All Services so you can access the Cryptocurrency data. If you want to have them on two different machines, that is fine and will not cost you anything more. We are not sure what you mean by "If I stick with the 'all services' feed I will then be charged by SC a fee per lot, is that correct?". You need to have your "Current Selected Service" set to whatever is necessary for you to make your trades. Any fees you incur will just depend on what your broker has setup. In the case of the Teton Order Routing Service, there are no Order Routing Fees. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |