Support Board
Date/Time: Sat, 23 Nov 2024 20:41:50 +0000
Post From: DATA DELAYED 10 MIN
| [2022-03-02 17:01:30] |
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Yes we are not helping with Transact problems! Why would we do that? Where is that going to lead to? Nowhere. We cannot help with this problem. It is not within our control. Transact was advised about it over two weeks ago and it is not solved. They do not care about you! Why would we spend our valuable time and intelligence, on a substandard system. We want to give you the best service. And we do want you to move on to Teton and a broker that is supporting Teton (Transact/Ninja does not): Sierra Chart Teton Futures Order Routing Why not? We have nothing to gain by moving you to a new broker. We want you to move to our Teton order routing service and a broker that supports Teton. Transact/ninja does not. That is their choice. Nothing against that. They have to work with the systems they work with. We are trying to help you and give you superior services. Instead of dealing with all kinds of problems involving Transact. With Teton we are giving you a full end-to-end solution, that is massively superior to transact, for less money. One in which we fully control, and which we can properly support for you. Understand we are working in your interest. Not against you. This is the method by which we are helping you. Transact is a dead-end. Free for you and for us. There is no reason for you to move to another charting service. The process to move your account, from Transact to another broker is very simple. The broker will make this very easy for you. Look at the testimonials here: Sierra Chart Teton Futures Order Routing: Testimonials (Stage 5) The process of moving to a new charting platform is much more involved because you have to learn another program. The choice is clear. Please move to a new broker because Transact is not supporting our Teton service. This morning we have numerous reports, about our Transact users unable to connect to Transact. We can infer from that, that our entire transact user base cannot connect to the transact system and yet Transact is not solving this problem. Why would you stay with that broker and system? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 17:15:17
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