Support Board
Date/Time: Sun, 09 Mar 2025 13:30:57 +0000
Post From: Interactive broker data
| [2022-02-23 17:29:35] |
| John - SC Support - Posts: 38516 |
|
It sounds like you are not getting the data from the Denali Exchange Data Feed for some reason. We would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |