Support Board
Date/Time: Fri, 07 Mar 2025 01:10:11 +0000
Post From: IB data not updating
| [2022-02-16 22:12:36] |
| John - SC Support - Posts: 38467 |
|
You are allowed up to 3 machines for the Sierra Chart software. But the data is different, as the exchanges only allow for one computer to connect to the data at a time, unless you have paid double the exchange fees in order to have 2 computers at the same time. Right now, you just have the one connection. But, if you are setup to get data from IB on one computer and data from the Denali Data Feed on the other computer, then that would be fine. But, according to the information in your Message Log, you have both computers trying to access the Denali data at the same time right now. Make sure the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to No on the system for which you want to just get the data from IB. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |