Support Board
Date/Time: Sun, 09 Mar 2025 01:04:52 +0000
Post From: Data not loading, blank date range field; only historical data loading
| [2022-02-14 10:18:27] |
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Random symbol:
XLE-NQTV Loaded from Find symbol; open intraday chart. Chart is blank. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Trying different random symbol.
AMRN-NQTV Loaded from Find symbol; open intraday chart. Chart opens and shows bars from 3 to 4 PM. (Session times in chart settings are 9:30 to 16) Refer to the information here regarding missing historical Intraday data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data This might be a Session Times/Time Zone issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-14 10:19:37
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