Support Board
Date/Time: Thu, 06 Mar 2025 22:10:03 +0000
Post From: CQG data
| [2022-02-10 13:31:32] |
| User95457 - Posts: 19 |
|
I have problem on the HKSE and Eurex markets I have an active subscription for: Symbol : F.US.MHIG22 I can't see chart with a timeframe less than 1 minute (seconds charts) Here is the log: Software version: 2256 64-bit | 2022-02-10 13:05:09.456 Primary Thread ID: 1716 | 2022-02-10 13:05:09.456 Usage end date: 2022-03-02 | 2022-02-10 13:05:09.456 Enabled for: Sierra Chart Historical Data Service. | 2022-02-10 13:05:09.456 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-10 13:05:09.456 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-10 13:05:09.456 Current selected Data/Trading service: CQG WebAPI | 2022-02-10 13:05:09.456 Custom symbol settings values: enabled | 2022-02-10 13:05:09.456 Chart Update Interval: 500 | 2022-02-10 13:05:09.456 Intraday Data Storage Time Unit: 1 | 2022-02-10 13:05:09.456 Time Zone: +00:00:00 (UTC+00) | 2022-02-10 13:05:09.456 2022-02-10 13:05:09 Local computer time in UTC | 2022-02-10 13:05:09.456 2022-02-10 13:05:09 Local computer time in SC Time Zone | 2022-02-10 13:05:09.456 2022-02-10 13:04:48 Server time in UTC | 2022-02-10 13:05:09.456 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-10 13:05:09.456 Program path: C:\SierraChart\ | 2022-02-10 13:05:09.456 Data Files path: C:\SierraChart\Data\ | 2022-02-10 13:05:09.456 OS Version Number: 10.0 | 2022-02-10 13:05:09.456 Locale Setting: C | 2022-02-10 13:05:09.456 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-10 13:05:09.456 Allowed protected custom studies: | 2022-02-10 13:05:09.456 F.US.MHIG22 #1 | Reloading chart. | 2022-02-10 13:05:19.987 F.US.MHIG22 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-02-10 13:05:19.987 F.US.MHIG22 5 Sec #2 | Reloading chart. | 2022-02-10 13:05:20.029 CQG WebAPI | Starting real-time market data updates for: F.US.MHIG22. ID: 1 Service code: cqg | 2022-02-10 13:05:21.003 CQG WebAPI | Sending symbol resolution request for F.US.MHIG22. ID: 519771 | 2022-02-10 13:05:21.003 CQG WebAPI | Requesting security definition data for: F.US.MHIG22. ID: 1 | 2022-02-10 13:05:21.003 CQG WebAPI | Using primary service for historical data for F.US.MHIG22 | 2022-02-10 13:05:21.003 Starting DelayedDownloadMonitoringTimer | 2022-02-10 13:05:21.003 Starting HDTimeoutTimer | 2022-02-10 13:05:21.003 Added historical Intraday data request for F.US.MHIG22 to the queue. | 2022-02-10 13:05:21.003 Intraday data recording state for symbol F.US.MHIG22 is set to download 'Pending'. | 2022-02-10 13:05:21.003 Triggering next historical data download in queue. | 2022-02-10 13:05:21.003 Delaying start of download for F.US.MHIG22 | 2022-02-10 13:05:21.005 CQG WebAPI | Received symbol resolution report for symbol F.US.MHIG22. Search Symbol: F.US.MHIG22. Request ID: 519771. Contract ID: 1. | 2022-02-10 13:05:21.030 CQG WebAPI | Requesting market data for F.US.MHIG22 | 2022-02-10 13:05:21.030 Requesting market depth updates for: F.US.MHIG22 if supported. | 2022-02-10 13:05:22.293 CQG WebAPI | Requesting market data including full depth for F.US.MHIG22 | 2022-02-10 13:05:22.293 HD Request # 1 | Downloading Intraday chart data for F.US.MHIG22 to the file F.US.MHIG22.scid. Service: cqg | 2022-02-10 13:05:27.001 HD Request # 1 | Download start date-time: 2022-02-10 13:04:32.000000. File last date-time: 2022-02-10 13:04:32.000000 | 2022-02-10 13:05:27.003 HD Request # 1 | Requesting historical Minute data. | 2022-02-10 13:05:27.003 HD Request # 1 | Receiving Intraday data for F.US.MHIG22 starting at 2022-02-10 13:04:00.000000 | 2022-02-10 13:05:27.307 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-02-10 13:05:00.000000 | 2022-02-10 13:05:27.308 HD Request # 1 | Received 2 records from 2022-02-10 13:04:00.000000 to 2022-02-10 13:05:00.000000 (60.0 seconds) and wrote 1 record for F.US.MHIG22 | 2022-02-10 13:05:27.308 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-02-10 13:05:00.000000 | 2022-02-10 13:05:27.323 Added 1 Time and Sales records to Intraday data file for F.US.MHIG22 after download. | 2022-02-10 13:05:27.323 HD Request # 1 | Completion time: 0s | 2022-02-10 13:05:27.323 HD Request # 1 | Intraday data download complete for F.US.MHIG22. Unique request ID: 1 | 2022-02-10 13:05:27.323 Removing historical data download ID 1. | 2022-02-10 13:05:27.323 Real-time Intraday chart data file updates started for F.US.MHIG22 | 2022-02-10 13:05:27.323 Opened cached Intraday file: C:\SierraChart\Data\F.US.MHIG22.scid. Thread ID: 1716 | 2022-02-10 13:05:27.332 Intraday chart data file opened for F.US.MHIG22 | 2022-02-10 13:05:27.332 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-02-10 13:05:27.332 Triggering next historical data download in queue. | 2022-02-10 13:05:27.332 No download requests in the queue to start downloads for. | 2022-02-10 13:05:27.332 File >> Disconnect selected. | 2022-02-10 13:06:11.085 CQG WebAPI | Sending Web API Logoff message. | 2022-02-10 13:06:11.085 CQG WebSocket socket (1) | CloseSocket call. | 2022-02-10 13:06:11.085 CQG WebSocket | WebSocket closed. | 2022-02-10 13:06:11.085 CQG WebAPI | WebSocket closed. | 2022-02-10 13:06:11.085 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-10 13:06:11.085 CQG WebAPI | Disconnected. | 2022-02-10 13:06:11.085 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-02-10 13:06:11.115 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-10 13:06:11.115 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-10 13:06:41.110 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-10 13:06:41.110 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-10 13:06:41.110 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-02-10 13:06:41.111 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-02-10 13:06:41.111 CQG WebSocket | Opening WebSocket. | 2022-02-10 13:06:41.138 CQG WebSocket | Sending WebSocket handshake. | 2022-02-10 13:06:41.138 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-10 13:06:41.227 CQG WebSocket | Server header | Connection: upgrade | 2022-02-10 13:06:41.227 CQG WebSocket | Server header | Sec-WebSocket-Accept: rARkYHaRAFiWkR7vW3eGLPmoEn4= | 2022-02-10 13:06:41.227 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-10 13:06:41.227 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-10 13:06:41.227 CQG WebSocket | Server header | | 2022-02-10 13:06:41.227 CQG WebSocket | Web socket state is now open. | 2022-02-10 13:06:41.227 CQG WebAPI | WebSocket connected. | 2022-02-10 13:06:41.227 CQG WebAPI | Sending market data logon message. | 2022-02-10 13:06:41.227 CQG WebAPI | Base Time: 2022-01-23T06:53:32. 2022-01-23 06:53:32 | 2022-02-10 13:06:41.805 CQG WebAPI | Logon successful. Session Token = xNjc0/+YyYCB+gtkxzZRFg5Bi06y3HgcaFfLF82lduIya2n8stjaZLRT/IlKrTMWpbQtVKCTU0d | 2022-02-10 13:06:41.805 CQG WebAPI | Connected to server complete. | 2022-02-10 13:06:41.805 Triggering next historical data download in queue. | 2022-02-10 13:06:41.807 Triggering next historical data download in queue. | 2022-02-10 13:06:41.807 Triggering next historical data download in queue. | 2022-02-10 13:06:41.807 Triggering next historical data download in queue. | 2022-02-10 13:06:41.807 Updated verified funded futures trading account ending date to: 2022-03-12 13:06:41 | 2022-02-10 13:06:41.807 CQG WebAPI | Sending Trade Accounts request message. | 2022-02-10 13:06:41.807 No download requests in the queue to start downloads for. | 2022-02-10 13:06:41.807 No download requests in the queue to start downloads for. | 2022-02-10 13:06:41.807 No download requests in the queue to start downloads for. | 2022-02-10 13:06:41.808 No download requests in the queue to start downloads for. | 2022-02-10 13:06:41.808 CQG WebAPI | Brokerage name: AMP. Account Name: 145527 | 2022-02-10 13:06:41.883 CQG WebAPI | Sending collateral subscribe request. | 2022-02-10 13:06:41.883 CQG WebAPI | Starting real-time market data updates for: F.US.MHIG22. ID: 1 Service code: cqg | 2022-02-10 13:06:42.176 CQG WebAPI | Sending symbol resolution request for F.US.MHIG22. ID: 519775 | 2022-02-10 13:06:42.176 CQG WebAPI | Requesting security definition data for: F.US.MHIG22. ID: 1 | 2022-02-10 13:06:42.177 CQG WebAPI | Using primary service for historical data for F.US.MHIG22 | 2022-02-10 13:06:42.177 Added historical Intraday data request for F.US.MHIG22 to the queue. | 2022-02-10 13:06:42.177 Intraday data recording state for symbol F.US.MHIG22 is set to download 'Pending'. | 2022-02-10 13:06:42.177 Triggering next historical data download in queue. | 2022-02-10 13:06:42.177 Delaying start of download for F.US.MHIG22 | 2022-02-10 13:06:42.180 CQG WebAPI | Received symbol resolution report for symbol F.US.MHIG22. Search Symbol: F.US.MHIG22. Request ID: 519775. Contract ID: 1. | 2022-02-10 13:06:42.203 CQG WebAPI | Requesting market data for F.US.MHIG22 | 2022-02-10 13:06:42.203 CQG WebAPI | Sending positions subscribe request. RequestID: 519776 | 2022-02-10 13:06:46.803 CQG WebAPI | Sending orders subscribe request. RequestID: 519777 | 2022-02-10 13:06:46.804 Requesting market depth updates for: F.US.MHIG22 if supported. | 2022-02-10 13:06:46.804 CQG WebAPI | Requesting market data including full depth for F.US.MHIG22 | 2022-02-10 13:06:46.804 HD Request # 2 | Downloading Intraday chart data for F.US.MHIG22 to the file F.US.MHIG22.scid. Service: cqg | 2022-02-10 13:06:47.069 HD Request # 2 | Download start date-time: 2022-02-10 13:06:01.000000. File last date-time: 2022-02-10 13:06:01.000000 | 2022-02-10 13:06:47.071 HD Request # 2 | Requesting historical Minute data. | 2022-02-10 13:06:47.071 HD Request # 2 | Receiving Intraday data for F.US.MHIG22 starting at 2022-02-10 13:06:00.000000 | 2022-02-10 13:06:47.389 HD Request # 2 | Received 1 record from 2022-02-10 13:06:00.000000 to 2022-02-10 13:06:00.000000 (0.0 seconds) and wrote 0 records for F.US.MHIG22 | 2022-02-10 13:06:47.389 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-02-10 13:06:01.000000 | 2022-02-10 13:06:47.390 Added 3 Time and Sales records to Intraday data file for F.US.MHIG22 after download. | 2022-02-10 13:06:47.391 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-02-10 13:06:42.956000 | 2022-02-10 13:06:47.391 HD Request # 2 | Completion time: 0s | 2022-02-10 13:06:47.392 HD Request # 2 | Intraday data download complete for F.US.MHIG22. Unique request ID: 2 | 2022-02-10 13:06:47.392 Removing historical data download ID 2. | 2022-02-10 13:06:47.392 Real-time Intraday chart data file updates started for F.US.MHIG22 | 2022-02-10 13:06:47.392 Opened cached Intraday file: C:\SierraChart\Data\F.US.MHIG22.scid. Thread ID: 1716 | 2022-02-10 13:06:47.410 Intraday chart data file opened for F.US.MHIG22 | 2022-02-10 13:06:47.410 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-02-10 13:06:47.410 Triggering next historical data download in queue. | 2022-02-10 13:06:47.410 No download requests in the queue to start downloads for. | 2022-02-10 13:06:47.410 Symbol : F.US.FDXMH22 the platform doesn't load charts nor the DOM Here is the log: Software version: 2256 64-bit | 2022-02-10 13:11:58.142 Primary Thread ID: 1716 | 2022-02-10 13:11:58.142 Usage end date: 2022-03-02 | 2022-02-10 13:11:58.142 Enabled for: Sierra Chart Historical Data Service. | 2022-02-10 13:11:58.142 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-10 13:11:58.142 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-10 13:11:58.142 Current selected Data/Trading service: CQG WebAPI | 2022-02-10 13:11:58.142 Custom symbol settings values: enabled | 2022-02-10 13:11:58.142 Chart Update Interval: 500 | 2022-02-10 13:11:58.142 Intraday Data Storage Time Unit: 1 | 2022-02-10 13:11:58.142 Time Zone: +00:00:00 (UTC+00) | 2022-02-10 13:11:58.142 2022-02-10 13:11:58 Local computer time in UTC | 2022-02-10 13:11:58.142 2022-02-10 13:11:58 Local computer time in SC Time Zone | 2022-02-10 13:11:58.142 2022-02-10 13:04:48 Server time in UTC | 2022-02-10 13:11:58.142 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-10 13:11:58.142 Program path: C:\SierraChart\ | 2022-02-10 13:11:58.142 Data Files path: C:\SierraChart\Data\ | 2022-02-10 13:11:58.142 OS Version Number: 10.0 | 2022-02-10 13:11:58.142 Locale Setting: C | 2022-02-10 13:11:58.142 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-10 13:11:58.143 Allowed protected custom studies: | 2022-02-10 13:11:58.143 Saved Chartbook: Hang Seng.Cht. Time: 0.0007 seconds. | 2022-02-10 13:12:05.976 Unsubscribed from market depth data for F.US.MHIG22 | 2022-02-10 13:12:06.965 CQG WebAPI | Requesting market data for F.US.MHIG22 | 2022-02-10 13:12:06.965 F.US.FDXMH22 1 Min #1 | Reloading chart. | 2022-02-10 13:12:28.553 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.FDXMH22. ID: 2 | 2022-02-10 13:12:28.559 CQG WebAPI | Using primary service for historical data for F.US.FDXMH22 | 2022-02-10 13:12:28.559 No historical data client is currently set to download historical Intraday data for F.US.FDXMH22. | 2022-02-10 13:12:28.559 Real-time Intraday chart data file updates started for F.US.FDXMH22 | 2022-02-10 13:12:28.559 Opened cached Intraday file: C:\SierraChart\Data\F.US.FDXMH22.scid. Thread ID: 1716 | 2022-02-10 13:12:28.559 Intraday chart data file opened for F.US.FDXMH22 | 2022-02-10 13:12:28.559 File >> Disconnect selected. | 2022-02-10 13:13:20.581 CQG WebAPI | Sending Web API Logoff message. | 2022-02-10 13:13:20.581 CQG WebSocket socket (2) | CloseSocket call. | 2022-02-10 13:13:20.581 CQG WebSocket socket (2) | Max send buffers used during socket life: 3 | 2022-02-10 13:13:20.581 CQG WebSocket socket (2) | Max send buffer size during socket life: 309 | 2022-02-10 13:13:20.581 CQG WebSocket | WebSocket closed. | 2022-02-10 13:13:20.581 CQG WebAPI | WebSocket closed. | 2022-02-10 13:13:20.581 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-10 13:13:20.581 CQG WebAPI | Disconnected. | 2022-02-10 13:13:20.582 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-02-10 13:13:20.606 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-10 13:13:20.606 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-10 13:13:26.589 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-10 13:13:26.589 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-10 13:13:26.608 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-10 13:13:26.608 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-02-10 13:13:26.608 CQG WebSocket | Opening WebSocket. | 2022-02-10 13:13:26.636 CQG WebSocket | Sending WebSocket handshake. | 2022-02-10 13:13:26.636 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-10 13:13:26.724 CQG WebSocket | Server header | Connection: upgrade | 2022-02-10 13:13:26.724 CQG WebSocket | Server header | Sec-WebSocket-Accept: KHt5cG9kTVqpdp7UypAcEUG+RQk= | 2022-02-10 13:13:26.724 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-10 13:13:26.724 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-10 13:13:26.724 CQG WebSocket | Server header | | 2022-02-10 13:13:26.724 CQG WebSocket | Web socket state is now open. | 2022-02-10 13:13:26.724 CQG WebAPI | WebSocket connected. | 2022-02-10 13:13:26.724 CQG WebAPI | Sending market data logon message. | 2022-02-10 13:13:26.724 CQG WebAPI | Base Time: 2022-01-23T06:53:32. 2022-01-23 06:53:32 | 2022-02-10 13:13:27.318 CQG WebAPI | Logon successful. Session Token = Pj7K0rakQfLWoUz69yb5DXQTMWuzknov2niYkTmLS6YhI5NJvlgPtDa6Rj/Z2o5h72HZrF2ihmR | 2022-02-10 13:13:27.318 CQG WebAPI | Connected to server complete. | 2022-02-10 13:13:27.318 Triggering next historical data download in queue. | 2022-02-10 13:13:27.319 Triggering next historical data download in queue. | 2022-02-10 13:13:27.319 Triggering next historical data download in queue. | 2022-02-10 13:13:27.319 Triggering next historical data download in queue. | 2022-02-10 13:13:27.319 Updated verified funded futures trading account ending date to: 2022-03-12 13:13:27 | 2022-02-10 13:13:27.319 CQG WebAPI | Sending Trade Accounts request message. | 2022-02-10 13:13:27.319 No download requests in the queue to start downloads for. | 2022-02-10 13:13:27.319 No download requests in the queue to start downloads for. | 2022-02-10 13:13:27.319 No download requests in the queue to start downloads for. | 2022-02-10 13:13:27.319 No download requests in the queue to start downloads for. | 2022-02-10 13:13:27.319 CQG WebAPI | Brokerage name: AMP. Account Name: 145527 | 2022-02-10 13:13:27.395 CQG WebAPI | Sending collateral subscribe request. | 2022-02-10 13:13:27.395 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.FDXMH22. ID: 1 | 2022-02-10 13:13:27.681 CQG WebAPI | Using primary service for historical data for F.US.FDXMH22 | 2022-02-10 13:13:27.681 No historical data client is currently set to download historical Intraday data for F.US.FDXMH22. | 2022-02-10 13:13:27.681 Real-time Intraday chart data file updates started for F.US.FDXMH22 | 2022-02-10 13:13:27.681 Opened cached Intraday file: C:\SierraChart\Data\F.US.FDXMH22.scid. Thread ID: 1716 | 2022-02-10 13:13:27.683 Intraday chart data file opened for F.US.FDXMH22 | 2022-02-10 13:13:27.683 CQG WebAPI | Sending positions subscribe request. RequestID: 519781 | 2022-02-10 13:13:32.316 CQG WebAPI | Sending orders subscribe request. RequestID: 519782 | 2022-02-10 13:13:32.316 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-10 13:15:44.157 CQG WebSocket socket (2) | Closed. | 2022-02-10 13:15:44.158 F.US.FDXMH22 #2 | Reloading chart. | 2022-02-10 13:15:45.728 F.US.FDXMH22 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-02-10 13:15:45.728 Requesting market depth updates for: F.US.FDXMH22 if supported. | 2022-02-10 13:15:47.423 CQG WebAPI | Market depth data only supported with Sierra Chart data feed for symbol: F.US.FDXMH22 | 2022-02-10 13:15:47.423 |