Support Board
Date/Time: Thu, 06 Mar 2025 21:57:19 +0000
Post From: Trouble getting MBO and Denali total ask/pull functionality to work with my Cqg account.
| [2022-02-08 16:24:10] |
| John - SC Support - Posts: 38463 |
|
Your account is all setup properly to get the Denali data. If you are still having an issue, then be sure your service is set to CQG and then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |