Support Board
Date/Time: Thu, 06 Mar 2025 19:11:45 +0000
Post From: DATA FEEDS DELAIY
| [2022-02-07 22:25:06] |
| John - SC Support - Posts: 38446 |
|
You only have the CME with Market Depth for Non-Professional Trading Accounts active on the Denali Exchange Data Feed. So if you are trying to access instruments that are traded on other exchanges (COMEX, NYMEX, or CBOT), then you will not get the data from the Denali Exchange Data Feed for those. If you are trying to get a CME instrument, then we need more information from your log. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |