Support Board
Date/Time: Sat, 23 Nov 2024 21:07:31 +0000
Post From: *Important* Priority Message to Transact Users
| [2022-02-04 11:28:08] |
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Message to Transact: This is an issue with your Websocket authentication server. Nothing has changed on the Sierra Chart side regarding this. And if users have trouble connecting at a certain time of day and with the same version of Sierra Chart they have always been using, this is not going to be a software/client side issue.
The functionality that Sierra Chart uses to connect to your server, is our standard network socket component and our websocket component . This is all extensively used both on the client and server sides of Sierra Chart, by thousands of users continuously all day without failure. And the proper Transact websocket protocol is followed and has not changed, for at least two years. All of this is very reliable and stable on the Sierra Chart side. Your authentication server is taking a very long time to respond to a logon request and when it does, and we request the contracts it is also taking a long time to respond. Maybe we can increase the timeout time, but there has never been a need to do this before. We are just very surprised you are not recognizing the issue is on your side. We have no control over this at all. We should not have to increase the timeout. Update: We need to make a correction to the above. It does not help to increase the timeout. It is already two minutes which is an extraordinary amount of time to allow for a connection, and even if we increase it, it does not change the fact that the connection simply still would not succeed. The Transact server is just simply nonresponsive. Update: Transact has said, they recognize the problem and they will be looking into it. It seems as though their authentication server is just behaving very slowly, in the evening session. Possibly other times? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-06 17:27:56
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