Support Board
Date/Time: Sat, 23 Nov 2024 15:31:35 +0000
*Important* Priority Message to Transact Users
View Count: 14341
| [2022-03-02 16:41:41] |
| Stage 5 Trading - Posts: 155 |
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I believe you are receiving delayed data because you are running a version of Sierra Chart (2354 or higher) which no longer has technical integration to the Transact service. That has been discontinued. More information on this can be found on the following link: Information for Transact Users for Versions 2354 and Higher You can downgrade your current Sierra Chart software to version 2353 or lower, or better yet, move forward with Sierra Chart Teton Order Routing with Denali Data! I hope this helps and please let me know if you have any further questions we can assist with. Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-03-02 17:08:02] |
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We would like to share a question from one of our Transact users, and our answer here: DATA DELAYED 10 MIN It is a good question and we have made the facts and situation clear. And if you think we would not say this, in a telephone call to you. We would. We were very very clear helping a transact user today. We told them to get the "hell away from Transact" in that call. We want to solve problems for our users. And provides superior solutions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 17:09:03
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| [2022-03-07 18:18:00] |
| Sierra_Chart Engineering - Posts: 17150 |
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We would like to share this question and answer: Important Notice: Upgraded Connectivity for Transact Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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