Support Board
Date/Time: Thu, 06 Mar 2025 16:26:04 +0000
Post From: Support Package does not support this function or account is..
| [2022-02-03 17:40:33] |
| John - SC Support - Posts: 38441 |
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You are connecting to Rithmic and to do this you need to be on Package 10, 11, or 12. We have set your account to evaluate Package 12 for the next 30 days, so you should be able to connect now. Just keep in mind that before the 30 are up, you will need to change your package to 10, 11, or 12 (since you are on package 3 now, package 10 would be the equivalent). -- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |