Support Board
Date/Time: Sat, 23 Nov 2024 20:55:56 +0000
Post From: *Important* Priority Message to Transact Users
| [2022-02-03 07:25:22] |
| |
|
We received this message from a transact user of ours: I just found out tonight that I am not the only Sierra Chart / Infinity user that has had trouble connecting.
No we are not able to solve this problem because this is a Transact server issue. We have done nothing to create the problem and we have done nothing to solve the problem. We cannot in either case. You can tell very clearly from the Sierra Chart Window >> Message Log the Transact authentication server is not responding after the initial connection and communication.The support team at Infinity said that they have had many users experiencing the same problem. It seems that Sierra Chart receives messages that indicate that several users are not able to connect on a daily basis - Sierra Chart is able (On the Sierra Chart end) to correct the problem and the connection is then made - just as it has the past few days for "my account". Infinity support has had discussions with Sierra Chart support but the problem remains. I now know where the problem originates and I would appreciate your support to make the correction - or is "Denali" the answer ???? They have had no such discussions with us. And no, the problem does not originate on the Sierra Chart side. The correction is to get away from Transact as soon as is possible because clearly they are creating this problem and not solving it for you. This is a Transact system and they are not properly maintaining or programming their system and the problem is being created on their side for some unknown reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 16:09:11
|