Support Board
Date/Time: Thu, 06 Mar 2025 16:10:48 +0000
Post From: Sierra connection
| [2022-02-03 02:10:24] |
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This is the relevant message: CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2022-02-02
We see you are using CQG. Refer to the different connection errors here to locate this specific one and what action to take: CQG Trading Platform Service: Common Error Messages For now: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 02:10:40
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