Support Board
Date/Time: Thu, 06 Mar 2025 16:18:45 +0000
Post From: Sierra connection
| [2022-02-02 23:30:56] |
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From User: I am getting a connection error message from CQG WEBAPI Reading Internal Order ID file. | 2022-02-02 11:18:30.152 Reading Trade Orders file. | 2022-02-02 11:18:30.217 Reading Trade Positions file. | 2022-02-02 11:18:30.218 Reading Trade Account Data files. | 2022-02-02 11:18:30.218 Software version: 2351 64-bit | 2022-02-02 11:18:30.230 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2) | 2022-02-02 11:18:30.230 Primary Thread ID: 10576 | 2022-02-02 11:18:30.230 Usage end date: 2022-08-08 | 2022-02-02 11:18:30.230 Enabled for: Advanced Features 2. | 2022-02-02 11:18:30.230 Enabled for: Sierra Chart Historical Data Service. | 2022-02-02 11:18:30.230 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-02 11:18:30.230 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-02 11:18:30.230 Enabled for exchange2: fairx_exchange.data | 2022-02-02 11:18:30.230 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-02 11:18:30.230 Current selected Data/Trading service: SC Data - All Services | 2022-02-02 11:18:30.230 Custom symbol settings values: enabled | 2022-02-02 11:18:30.230 Chart Update Interval: 100 | 2022-02-02 11:18:30.230 Intraday Data Storage Time Unit: 0 | 2022-02-02 11:18:30.230 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-02 11:18:30.230 2022-02-02 17:18:30 Local computer time in UTC | 2022-02-02 11:18:30.230 2022-02-02 11:18:30 Local computer time in SC Time Zone | 2022-02-02 11:18:30.230 2022-02-02 17:18:29 Server time in UTC | 2022-02-02 11:18:30.230 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-02-02 11:18:30.230 Program path: C:\SierraChart\ | 2022-02-02 11:18:30.230 Data Files path: C:\SierraChart\Data\ | 2022-02-02 11:18:30.230 OS Version Number: 10.0 | 2022-02-02 11:18:30.230 Locale Setting: C | 2022-02-02 11:18:30.230 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2022-02-02 11:18:30.232 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta | 2022-02-02 11:18:30.232 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-02-02 11:18:30.244 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-02-02 11:18:30.265 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-02-02 11:18:30.421 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-02-02 11:18:30.421 Received 5 login tokens. | 2022-02-02 11:18:30.731 Symbol settings MD5 received. Request ID: 1. | 2022-02-02 11:18:32.363 Symbol settings are up-to-date for scdataallservices. | 2022-02-02 11:18:32.363 SC Data - All Services | Connected to server complete. | 2022-02-02 11:18:36.965 Triggering next historical data download in queue. | 2022-02-02 11:18:36.965 Triggering next historical data download in queue. | 2022-02-02 11:18:36.965 Triggering next historical data download in queue. | 2022-02-02 11:18:36.965 Triggering next historical data download in queue. | 2022-02-02 11:18:36.965 No download requests in the queue to start downloads for. | 2022-02-02 11:18:36.974 No download requests in the queue to start downloads for. | 2022-02-02 11:18:36.974 No download requests in the queue to start downloads for. | 2022-02-02 11:18:36.974 No download requests in the queue to start downloads for. | 2022-02-02 11:18:36.974 SC Data - All Services | Disconnected. | 2022-02-02 11:19:12.925 SC Data - All Services | Disconnected. | 2022-02-02 11:19:12.968 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. | 2022-02-02 11:19:12.970 Current selected Data/Trading service: CQG WebAPI | 2022-02-02 11:19:12.970 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-02 11:19:12.982 Symbol settings MD5 received. Request ID: 2. | 2022-02-02 11:19:14.829 Requested symbol settings for service code cqg. Request ID: 3. | 2022-02-02 11:19:14.829 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-02 11:19:14.975 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-02 11:19:14.975 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-02-02 11:19:15.060 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-02-02 11:19:15.060 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2022-02-02 11:19:15.060 CQG WebSocket | Opening WebSocket. | 2022-02-02 11:19:15.093 CQG WebSocket | Sending WebSocket handshake. | 2022-02-02 11:19:15.093 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-02 11:19:15.217 CQG WebSocket | Server header | Connection: upgrade | 2022-02-02 11:19:15.217 CQG WebSocket | Server header | Sec-WebSocket-Accept: 2TalTBMDUbt8VZqaU5uwpfAJCCY= | 2022-02-02 11:19:15.218 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-02 11:19:15.218 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-02 11:19:15.218 CQG WebSocket | Server header | | 2022-02-02 11:19:15.218 CQG WebSocket | Web socket state is now open. | 2022-02-02 11:19:15.218 CQG WebAPI | WebSocket connected. | 2022-02-02 11:19:15.218 CQG WebAPI | Sending market data logon message. | 2022-02-02 11:19:15.218 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2022-02-02 11:19:15.356 CQG WebSocket socket (3) | CloseSocket call. | 2022-02-02 11:19:15.369 CQG WebAPI | Disconnected. | 2022-02-02 11:19:15.369 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-02-02 11:19:15.369 CQG WebSocket | WebSocket closed. | 2022-02-02 11:19:15.369 CQG WebAPI | WebSocket closed. | 2022-02-02 11:19:15.369 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-02 11:19:15.370 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-02-02 11:19:15.404 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-02-02 11:19:15.404 Symbol settings received. Request ID: 3. | 2022-02-02 11:19:17.254 CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-02 11:21:23.506 CQG WebSocket socket (3) | Closed. | 2022-02-02 11:21:23.506 CQG WebSocket socket (3) | Deleting network socket now after delay. | 2022-02-02 11:21:53.506 Sierra Chart Support |