Support Board
Date/Time: Thu, 06 Mar 2025 16:08:07 +0000
Post From: Cannot Connect
| [2022-02-02 15:19:06] |
| User489473 - Posts: 10 |
|
Dear Support, I am an user with data feed from TransAct. Today my Sierra Chart platform cannot connect. It always shows "Connecting" and the status bar is in yellow. How to fix it ? below is the message log: Reading Internal Order ID file. | 2022-02-01 20:05:43.948 Reading Trade Orders file. | 2022-02-01 20:05:44.001 Reading Trade Positions file. | 2022-02-01 20:05:44.001 Reading Trade Account Data files. | 2022-02-01 20:05:44.002 UDPListener (1524). Port 22903 | Listening on UDP port 22903. | 2022-02-01 20:05:44.023 Software version: 2351 64-bit | 2022-02-01 20:05:44.023 Primary Thread ID: 10820 | 2022-02-01 20:05:44.023 Usage end date: 2022-04-17 | 2022-02-01 20:05:44.023 Enabled for: Sierra Chart Historical Data Service. | 2022-02-01 20:05:44.023 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-01 20:05:44.023 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-01 20:05:44.023 Current selected Data/Trading service: TransAct WS | 2022-02-01 20:05:44.023 Custom symbol settings values: disabled | 2022-02-01 20:05:44.023 Chart Update Interval: 40 | 2022-02-01 20:05:44.023 Intraday Data Storage Time Unit: 0 | 2022-02-01 20:05:44.023 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-01 20:05:44.023 2022-02-02 02:05:44 Local computer time in UTC | 2022-02-01 20:05:44.023 2022-02-01 20:05:44 Local computer time in SC Time Zone | 2022-02-01 20:05:44.023 2022-02-02 02:05:41 Server time in UTC | 2022-02-01 20:05:44.023 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-02-01 20:05:44.023 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-02-01 20:05:44.023 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-02-01 20:05:44.023 OS Version Number: 10.0 | 2022-02-01 20:05:44.024 Locale Setting: C | 2022-02-01 20:05:44.024 DLLs: Emoji Trading Order Flow Suite.dll, HighVAP_64.dll, OFA Bars (by Zdislav)_64.dll, UserContributedStudies_64.dll, zyp sierra free (2020)_2151_64.dll, zyp sierra free (2020)_64.dll, zyp sierra free_2151_64.dll, zyp sierra free_64.dll | 2022-02-01 20:05:44.024 Allowed protected custom studies: | 2022-02-01 20:05:44.024 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2022-02-01 20:05:44.043 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:05:44.066 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-02-01 20:05:44.367 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-02-01 20:05:44.368 Received 5 login tokens. | 2022-02-01 20:05:45.802 Symbol settings MD5 received. Request ID: 1. | 2022-02-01 20:05:46.372 Requested symbol settings for service code transact.trading. Request ID: 2. | 2022-02-01 20:05:46.372 Symbol settings received. Request ID: 2. | 2022-02-01 20:05:50.152 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:05:51.366 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:05:51.366 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-01 20:05:51.366 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-02-01 20:05:51.366 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:05:51.366 Auth Websocket | Opening WebSocket. | 2022-02-01 20:05:51.572 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:05:51.572 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Sec-WebSocket-Accept: 57flt9pE4AT+r1QvPAYPZmNfjNw= | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:05:52.158 Auth Websocket | Server header | | 2022-02-01 20:05:52.158 Auth Websocket | Web socket state is now open. | 2022-02-01 20:05:52.158 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:05:52.158 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:06:51.368 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:06:51.368 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:06:51.368 TransAct WS | Session key cleared | 2022-02-01 20:06:51.384 Auth Websocket socket (1) | CloseSocket call. | 2022-02-01 20:06:51.384 Auth Websocket | WebSocket closed. | 2022-02-01 20:06:51.384 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:06:51.385 TransAct WS | Disconnected. | 2022-02-01 20:06:51.385 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:06:51.385 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2022-02-01 20:06:51.586 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:06:51.587 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:06:52.386 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:06:52.386 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-01 20:06:52.386 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2022-02-01 20:06:52.386 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:06:52.386 Auth Websocket | Opening WebSocket. | 2022-02-01 20:06:52.576 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:06:52.576 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Sec-WebSocket-Accept: 9MWoRQw7FKtgo5wNoP2QMyFDH8o= | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:06:53.175 Auth Websocket | Server header | | 2022-02-01 20:06:53.175 Auth Websocket | Web socket state is now open. | 2022-02-01 20:06:53.175 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:06:53.175 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:07:52.392 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:07:52.392 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:07:52.392 TransAct WS | Session key cleared | 2022-02-01 20:07:52.407 Auth Websocket socket (2) | CloseSocket call. | 2022-02-01 20:07:52.407 Auth Websocket | WebSocket closed. | 2022-02-01 20:07:52.407 TransAct WS | Disconnected. | 2022-02-01 20:07:52.407 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:07:52.407 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:07:52.407 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2022-02-01 20:07:52.607 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:07:52.607 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:07:53.417 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:07:53.417 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2022-02-01 20:07:53.417 Auth Websocket socket (3) | New receive buffer size: 5242880 | 2022-02-01 20:07:53.417 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:07:53.417 Auth Websocket | Opening WebSocket. | 2022-02-01 20:07:53.633 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:07:53.633 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Sec-WebSocket-Accept: bFID+v78ujyOXC8DniCw1zrqIw4= | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:07:54.262 Auth Websocket | Server header | | 2022-02-01 20:07:54.262 Auth Websocket | Web socket state is now open. | 2022-02-01 20:07:54.262 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:07:54.262 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:08:53.416 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:08:53.416 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:08:53.416 TransAct WS | Session key cleared | 2022-02-01 20:08:53.431 Auth Websocket socket (3) | CloseSocket call. | 2022-02-01 20:08:53.431 Auth Websocket | WebSocket closed. | 2022-02-01 20:08:53.431 TransAct WS | Disconnected. | 2022-02-01 20:08:53.431 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:08:53.432 Auth Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:08:53.432 Auth Websocket socket (3) | Write has completed. Shutdown being performed. | 2022-02-01 20:08:53.633 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:08:53.633 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:08:54.438 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:08:54.438 Auth Websocket socket (4) | Creating socket. Using TLS 1.2. | 2022-02-01 20:08:54.438 Auth Websocket socket (4) | New receive buffer size: 5242880 | 2022-02-01 20:08:54.438 Auth Websocket socket (4) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:08:54.438 Auth Websocket | Opening WebSocket. | 2022-02-01 20:08:54.651 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:08:54.651 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Sec-WebSocket-Accept: klax6lOlhClycg8g5QQVBC4yDm8= | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:08:55.264 Auth Websocket | Server header | | 2022-02-01 20:08:55.264 Auth Websocket | Web socket state is now open. | 2022-02-01 20:08:55.264 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:08:55.264 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-01 20:09:05.735 Auth Websocket socket (1) | Closed. | 2022-02-01 20:09:05.735 Auth Websocket socket (1) | Deleting network socket now after delay. | 2022-02-01 20:09:35.746 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:09:54.429 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:09:54.429 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:09:54.429 TransAct WS | Session key cleared | 2022-02-01 20:09:54.446 Auth Websocket socket (4) | CloseSocket call. | 2022-02-01 20:09:54.446 Auth Websocket | WebSocket closed. | 2022-02-01 20:09:54.446 TransAct WS | Disconnected. | 2022-02-01 20:09:54.446 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:09:54.446 Auth Websocket socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:09:54.446 Auth Websocket socket (4) | Write has completed. Shutdown being performed. | 2022-02-01 20:09:54.656 Auth Websocket socket (4) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:09:54.657 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:09:55.447 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:09:55.447 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-01 20:09:55.448 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-02-01 20:09:55.448 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:09:55.448 Auth Websocket | Opening WebSocket. | 2022-02-01 20:09:55.661 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:09:55.661 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:09:56.286 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:09:56.287 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:09:56.287 Auth Websocket | Server header | Sec-WebSocket-Accept: lqiGtUj60wIPXIXxL6iJLcfPi9U= | 2022-02-01 20:09:56.287 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:09:56.287 Auth Websocket | Server header | | 2022-02-01 20:09:56.287 Auth Websocket | Web socket state is now open. | 2022-02-01 20:09:56.287 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:09:56.287 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-01 20:10:05.748 Auth Websocket socket (2) | Closed. | 2022-02-01 20:10:05.748 |