Support Board
Date/Time: Thu, 06 Mar 2025 16:04:39 +0000
Post From: Cannot connect to Rithmic
| [2022-01-31 11:37:44] |
| User953894 - Posts: 59 |
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I have been unable to get realtime data through my Topstep Rithmic data feed. I've used this for a couple years and last week it consistently failed to connect. I contacted Topstep and they said I need to reach out to SC support. The pop up error message is " Connection error message from service: Rithmic Trading | Logon error received from server | Data-Time: 2022-01-31 Here is a bit of the error message from the message log: Triggering next historical data download in queue. | 2022-01-31 06:28:17.784 HD Request # 70 | Downloading Intraday chart data for GCJ1-COMEX to the file GCJ1-COMEX.scid. Service: comex | 2022-01-31 06:28:17.784 HD Request # 70 | Download start date-time: 2021-04-28 11:35:21.000 | 2022-01-31 06:28:17.784 HD Request # 70 | Using server: ds21.sierracharts.com port 10149 | 2022-01-31 06:28:17.784 Socket (2) | Creating socket. | 2022-01-31 06:28:17.784 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-01-31 06:28:17.784 HD Request # 70 | Setting DTC encoding to Binary VLS | 2022-01-31 06:28:17.918 HD Request # 70 | Sending historical data logon request message. | 2022-01-31 06:28:17.918 HD Request # 70 | Requesting Intraday data. Start date-time: 2021-04-28 11:35:21. Record interval: 1. Symbol: GCJ21 | 2022-01-31 06:28:17.958 HD Request # 70 | Decompressing data. | 2022-01-31 06:28:17.998 HD Request # 70 | Receiving Intraday data for GCJ1-COMEX starting at 2021-04-28 11:35:21 | 2022-01-31 06:28:17.998 Socket (2) | CloseSocket call. | 2022-01-31 06:28:17.998 HD Request # 70 | Historical data for GCJ1-COMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-01-31 06:28:17.998 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-01-31 06:28:17.998 Historical data download thread signaled to stop. | 2022-01-31 06:28:17.998 HD Request # 70 | Timestamp of first Intraday data file record written: 2021-04-28 11:35:21 | 2022-01-31 06:28:17.998 HD Request # 70 | Received 1 record from 2021-04-28 11:35:21.000 to 2021-04-28 11:35:21.000 (0.0 seconds) and wrote 1 record for GCJ1-COMEX | 2022-01-31 06:28:17.999 HD Request # 70 | Completion time: 0s | 2022-01-31 06:28:17.999 HD Request # 70 | Intraday data download complete for GCJ1-COMEX. Unique request ID: 73 | 2022-01-31 06:28:17.999 Removing historical data download ID 73. | 2022-01-31 06:28:17.999 HD Request # 70 | Enabling Intraday chart updating for symbol. | 2022-01-31 06:28:17.999 Where I saw the message that Rithmic Bridge is not running, I tried to manually start the bridge by clicking on the icon in the Rim folder. The app started but gave an error message that the port was not specified. Can you assist? |