Support Board
Date/Time: Thu, 06 Mar 2025 04:16:15 +0000
Post From: I can't get Sierra Chart to work.
| [2022-01-06 18:44:50] |
| User511691 - Posts: 25 |
|
Software version: 2339 64-bit | 2022-01-06 13:41:49.395 Primary Thread ID: 1308 | 2022-01-06 13:41:49.395 Usage end date: 2022-01-26 | 2022-01-06 13:41:49.395 Enabled for: Sierra Chart Historical Data Service. | 2022-01-06 13:41:49.395 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-06 13:41:49.395 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-06 13:41:49.395 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-01-06 13:41:49.395 Custom symbol settings values: enabled | 2022-01-06 13:41:49.395 Chart Update Interval: 500 | 2022-01-06 13:41:49.395 Intraday Data Storage Time Unit: 1 | 2022-01-06 13:41:49.395 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-06 13:41:49.395 2022-01-06 18:41:49 Local computer time in UTC | 2022-01-06 13:41:49.395 2022-01-06 13:41:49 Local computer time in SC Time Zone | 2022-01-06 13:41:49.395 2022-01-06 16:49:31 Server time in UTC | 2022-01-06 13:41:49.395 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-06 13:41:49.395 Program path: D:\SierraChart\ | 2022-01-06 13:41:49.395 Data Files path: D:\SierraChart\Data\ | 2022-01-06 13:41:49.395 OS Version Number: 10.0 | 2022-01-06 13:41:49.396 Locale Setting: C | 2022-01-06 13:41:49.396 DLLs: UserContributedStudies_64.dll | 2022-01-06 13:41:49.396 Allowed protected custom studies: | 2022-01-06 13:41:49.396 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-01-06 13:41:56.508 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-01-06 13:42:29.929 The message log has been sent to support. | 2022-01-06 13:42:29.930 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-01-06 13:42:29.930 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-01-06 13:42:29.930 Sending of the Message Log is completed. The response was saved to D:\SierraChart\Data\MessageLogAnalysis.htm | 2022-01-06 13:42:31.730 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-01-06 13:42:32.078 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-01-06 13:42:32.080 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-06 13:42:32.578 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-06 13:42:32.578 This is the information from the message log. |