Support Board
Date/Time: Wed, 05 Mar 2025 04:21:43 +0000
[Locked] - I can't get Sierra Chart to work.
View Count: 1701
| [2022-01-14 12:55:59] |
| User511691 - Posts: 25 |
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I'm still getting the red box that reads "Download Failed". Error downloading historical Intraday data for MESH2-CME. Historical data logon error. Password not provided. The chart is not updating. |
| [2022-01-14 13:01:12] |
| User511691 - Posts: 25 |
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Update. I changed to SC trading-all services, and it seems to be working now. Will let you know if anything arises.
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| [2022-01-14 17:51:46] |
| User511691 - Posts: 25 |
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Problems again. After everything was working smoothly, now when I started SC it came back with a "sim 1" account (my account is nowhere to be found) and the charts went back to the last day it worked with Rithmic.
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| [2022-01-14 20:16:52] |
| John - SC Support - Posts: 38380 |
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If you are wanting to be connected to Rithmic, then you need to follow these instructions to connect your Sierra Chart to your Rithmic account: Rithmic Trading Platform Service: Setup Instructions After you finish this, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will ensure that your symbols are set properly for Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-14 20:37:08] |
| User511691 - Posts: 25 |
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I connected to Rithmic once again because after having connected to SC everything worked just fine, but then, after I turned off and turned on my machine again, SC just showed me a Sim 1 account and nothing I tried seemed to work. I went back to my setup and tried Rithmic just to check and everything worked just fine again. However, I would like to stay with SC because Rithmic has caused me enough trouble as it is. So my question is, how can I get SC to work the way it did this morning? |
| [2022-01-14 21:05:52] |
| John - SC Support - Posts: 38380 |
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When you change your service to SC Data - All Services you are not connected to your trading account, which is why you were only able to be in Simulation Mode and have the Sim1 account. In general, you would keep your service set to Rithmic Direct - DTC in order to place live trades and then just turn on simulation mode when you want to practice or not send live trades. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-15 17:24:27] |
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At this time the historical and real-time data is coming from the Denali Exchange Data Feed. If you have any issues follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-15 17:24:37
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| [2022-01-15 17:51:07] |
| User511691 - Posts: 25 |
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(Log removed)
Date Time Of Last Edit: 2022-01-15 18:01:33
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| [2022-01-15 18:02:17] |
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This log does not have what we need. Here are the instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". (Use this specific command and no other). Tell us the symbol of the chart. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-15 18:11:01] |
| User511691 - Posts: 25 |
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That is exactly what I did. I am doing it again. After I set my SC to Rithmic Direct-DTC yesterday, it all worked fine again. What I would like to know is whether my trading would be done via Rithmic (because of this setting), or via the Denali Exchange (I don't want to go back to Rithmic.) Here's again a copy of the Message Log as you requested. Software version: 2339 64-bit | 2022-01-15 13:05:01.039 Primary Thread ID: 12572 | 2022-01-15 13:05:01.039 Usage end date: 2022-01-27 | 2022-01-15 13:05:01.039 Enabled for: Sierra Chart Historical Data Service. | 2022-01-15 13:05:01.039 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-01-15 13:05:01.039 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-15 13:05:01.039 Enabled for exchange2: CME (Trading Account Required) | 2022-01-15 13:05:01.039 Enabled for exchange2: CBOT (Trading Account Required) | 2022-01-15 13:05:01.039 Enabled for exchange2: COMEX (Trading Account Required) | 2022-01-15 13:05:01.039 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-01-15 13:05:01.039 Enabled for exchange2: fairx_exchange.data | 2022-01-15 13:05:01.039 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-15 13:05:01.039 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-01-15 13:05:01.039 Custom symbol settings values: enabled | 2022-01-15 13:05:01.039 Chart Update Interval: 500 | 2022-01-15 13:05:01.039 Intraday Data Storage Time Unit: 1 | 2022-01-15 13:05:01.039 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-15 13:05:01.039 2022-01-15 18:05:01 Local computer time in UTC | 2022-01-15 13:05:01.039 2022-01-15 13:05:01 Local computer time in SC Time Zone | 2022-01-15 13:05:01.039 2022-01-15 01:54:36 Server time in UTC | 2022-01-15 13:05:01.039 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-01-15 13:05:01.039 Program path: D:\SierraChart\ | 2022-01-15 13:05:01.039 Data Files path: D:\SierraChart\Data\ | 2022-01-15 13:05:01.039 OS Version Number: 10.0 | 2022-01-15 13:05:01.040 Locale Setting: C | 2022-01-15 13:05:01.040 DLLs: UserContributedStudies_64.dll | 2022-01-15 13:05:01.040 Allowed protected custom studies: | 2022-01-15 13:05:01.040 Added historical Intraday data request for MESH2.CME to the queue. | 2022-01-15 13:05:38.727 Intraday data recording state for symbol MESH2.CME is set to download 'Pending'. | 2022-01-15 13:05:38.727 Triggering next historical data download in queue. | 2022-01-15 13:05:38.727 HD Request # 17 | Downloading Intraday chart data for MESH2.CME to the file MESH2.CME.scid. Service: cme | 2022-01-15 13:05:38.735 Reloading all charts with filename: MESH2.CME.scid | 2022-01-15 13:05:38.748 HD Request # 17 | Download start date-time: 2021-07-13 14:05:38.000000. File last date-time: 00:00:00.000000 | 2022-01-15 13:05:38.755 HD Request # 17 | Using server: ds23.sierracharts.com port 10150 | 2022-01-15 13:05:38.755 Socket (1) | Creating socket. | 2022-01-15 13:05:38.756 Socket (1) | New receive buffer size: 5242880 | 2022-01-15 13:05:38.756 Socket (1) | Connecting to IP: 216.1.90.130. | 2022-01-15 13:05:38.756 HD Request # 17 | Setting DTC encoding to Binary VLS | 2022-01-15 13:05:38.919 HD Request # 17 | Sending historical data logon request message. | 2022-01-15 13:05:38.919 MESH2.CME[M] 30 Min #1 | Reloading chart. | 2022-01-15 13:05:38.990 MESH2.CME[M] 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\MESH2.CME.scid | 2022-01-15 13:05:38.998 HD Request # 17 | Requesting Intraday data. Start date-time: 2021-07-13 14:05:38. Record interval: 1. Symbol: MESH22 | 2022-01-15 13:05:39.448 HD Request # 17 | Decompressing data. | 2022-01-15 13:05:39.548 HD Request # 17 | Receiving Intraday data for MESH2.CME starting at 2021-07-15 13:42:58.445000 | 2022-01-15 13:05:39.864 HD Request # 17 | Timestamp of first Intraday data file record written: 2021-07-15 13:42:58.445000 | 2022-01-15 13:05:40.505 MESH2.CME[M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-15 13:05:40.998 Socket (1) | CloseSocket call. | 2022-01-15 13:05:57.285 Historical data download thread signaled to stop. | 2022-01-15 13:05:57.285 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-15 13:05:57.286 HD Request # 17 | Received 1137682 Intraday data records from 2021-07-15 13:42:58.445000 to 2022-01-14 16:59:59.067000 (183.2 days) and wrote 1137682 records for MESH2.CME | 2022-01-15 13:05:57.286 HD Request # 17 | Completion time: 19s | 2022-01-15 13:05:57.286 HD Request # 17 | Intraday data download complete for MESH2.CME. Unique request ID: 17 | 2022-01-15 13:05:57.286 Removing historical data download ID 17. | 2022-01-15 13:05:57.286 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2022-01-15 13:05:57.286 Triggering next historical data download in queue. | 2022-01-15 13:05:57.286 Historical data for MESH2.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-01-15 13:05:57.286 No download requests in the queue to start downloads for. | 2022-01-15 13:05:57.286 Socket (1) | Socket gracefully closed by remote side. | 2022-01-15 13:05:57.363 Socket (1) | Closed. | 2022-01-15 13:05:57.363 |
| [2022-01-15 18:45:26] |
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The data download looks good and is coming from the Denali Exchange Data Feed: HD Request # 17 | Received 1137682 Intraday data records from 2021-07-15 13:42:58.445000 to 2022-01-14 16:59:59.067000 (183.2 days) and wrote 1137682 records for MESH2.CME | 2022-01-15 13:05:57.286
HD Request # 17 | Completion time: 19s | 2022-01-15 13:05:57.286 Are there any issues with the chart? Should not be. If you want to use a Tick by Tick Data Configuration, follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-15 18:46:05
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| [2022-01-15 18:49:41] |
| User511691 - Posts: 25 |
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It all seems to be working just fine at this time. I will keep you posted come Monday should any issues arise.
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