Support Board
Date/Time: Wed, 05 Mar 2025 01:34:36 +0000
Post From: No FCE-Euronext feed chart representation
| [2022-01-03 11:42:20] |
| vice&virtu - Posts: 43 |
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Hello and happy new year to all of you ! On your post #11 you wrote about CQG : " We cannot help with the missing Euronext Historical Intraday data on that date. It is missing and it is not recoverable. CQG does not provide the historical data at all in this case. It does not help to contact them about this." Since i am dealing directly with their support API desk to try to solve this problem, sorry "my" problem, i must admit i have always talked with people having the will to solve the problem. Nobody told me " we don't provide historical Intraday data in this case meanwhile we provide historical daily data on the same case. It is a total non sense. Maybe they are incompetent as you think and repeat , maybe they don't understand the issue with this ID historical data but they try as there last answer demonstrated it. We have tried to access data for FCE on 12 Monday 12/20/21 using the same data source and API that Sierra Charts use and the data was not missing.
You might want to speak to another person from Sierra charts regarding that issue so maybe they can have another look at this. I am afraid there is nothing we can really do as this is a third party platform. As their screenshots show when testing their intra-day data feed with the same source and API that your are using they have the data on their screen i miss on my SC, That is a pity for a customer who haven't chosen this data feed to feel like a ping-pong ball and at the end of the day to pay for all this ! Sincerly , The ping pong ball. Date Time Of Last Edit: 2022-01-03 11:43:10
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