Support Board
Date/Time: Tue, 04 Mar 2025 18:06:11 +0000
Post From: sc.TradeServiceAccountBalance produces a different number under Teton than TT
| [2021-12-16 12:21:15] |
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. So Dorman changed the parameters of my account because of Teton being new and did not inform anyone including Stage5 it seems since they could not flatten the position either without executing one at a time. The limit was a system wide setting.Am I really the only person this has happened too. No. We can see it has been encountered by other accounts as well. This is the first time we have heard of this.We have checked the log and you have encountered this very same order quantity rejection for other orders as well: Orders 2021-12-13 11:07:19.195143 MESH22_FUT_CME Order from DTC client #282. Sierra Chart. 68.115.101.249 | Client text: Tag: 8 Stop Trail.twconfig
So why did you not say anything to your broker at that time? This particular systemwide limit would affect both entries and exits. At that time if you simply told them, and they then brought it to the attention of the clearing firm and/or us, we are sure the limit would have been increased.Orders 2021-12-13 11:07:19.195197 MESH22_FUT_CME Trade Order Error - Alert: Order quantity exceeds maximum allowed Unfortunatley for me at this point it has only cost me money.
You will save money over time.And for the record, this issue did not occur with any other firm because none of them have this tight of a limit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-16 12:27:41
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