Support Board
Date/Time: Tue, 04 Mar 2025 17:57:28 +0000
Post From: sc.TradeServiceAccountBalance produces a different number under Teton than TT
| [2021-12-16 05:33:01] |
| TriStar Trading - Posts: 148 |
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Thanks for addressing this. I don't know what Sergio at Stage5 was looking at or seeing. I just know he said "I see you as flat" for whatever reason. It's a moot point anyhow now. Just wanted folks to know it wasn't a lie. I will be continuing this conversation with Stage5. As you stated, the code performed as it should and there was no malfunction. The issue turns out to be in the implemention of the backroom setup of Teton by Dorman since I have used SC for years and the [Flatten] button has always executed perfectly before this switch. So Dorman changed the parameters of my account because of Teton being new and did not inform anyone including Stage5 it seems since they could not flatten the position either without executing one at a time. Am I really the only person this has happened too. Without having a very detailed understanding of how functionally all this clearing, routing, and risk desk stuff works, it seems to me however they all three need to work in concert or else. Maybe it's a good thing it happened on a very small account with the MES and not a larger account with say the ES. I appreciate you are not charging for Teton. That is indeed a cost savings for customers and an industry first that I'm aware of. Unfortunatley for me at this point it has only cost me money. I hope this event has drawn attention to the possibility of what happend and it's resolution will make sure no one else has this happen. Time to turn the page on this with you at SC. If I may ask, has providing ACSIL statements that grab the Account Balance Monitor fields ever be considered? Thanks! Mike |