Support Board
Date/Time: Thu, 06 Mar 2025 09:10:37 +0000
Post From: Depth data not downloading on chartbooks
| [2021-12-15 15:21:47] |
| John - SC Support - Posts: 38425 |
|
Sorry, we lost track of this. We were not showing the data updating, but when we opened a new chart for GC and added the Market Depth Historical Graph to that chart, then everything looked good. In addition, the other chart started updating properly and now we can not reproduce the issue. So please try what we did above. Open another chart for GC (do not duplicate the one you have, start with a new chart by selecting File >> Find Symbol) and then add the Market Depth Historical Graph to that chart. Let us know if the information is updating in that new chart properly. Then look at your other chart and see if it is also updating correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |