Support Board
Date/Time: Tue, 04 Mar 2025 18:18:47 +0000
Post From: sc.TradeServiceAccountBalance produces a different number under Teton than TT
| [2021-12-15 00:38:38] |
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We will go over the commission issue with Dorman and Stage 5. When I called Stage5 Sergio said he saw my account as flat and could not flatten the trade. This does not make sense. The account could not have been seen as flat. Although the same order quantity limit restriction would have been in place for the broker preventing them from flattening the position using a single order. This is what they told us. They could not flatten the position either using a single market order. They will have definitely seen the same Position Quantity and that is what they indicated.There was no malfunction. The order quantity limit which was set for this particular clearing firm according to what they wanted, put a limit on the maximum order quantity allowed for an order. It is a safety to prevent the submission of an abnormally large order. This has been increased to the amount specified by the clearing firm. It was previously at as agreed by them. We are not saying anyone is at fault here. We will discuss the matter with Stage 5. Update: Once again, there definitively was no malfunction. There was a global order quantity set according to what the clearing firm wanted in order to be protective during their initial release with users doing limited trading. This limit has been increased according to what the clearing firm has specified. We are not charging anything for this service and it delivers a huge savings for customers. This issue is absolutely not something we would ever be responsible for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-15 21:59:51
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