Support Board
Date/Time: Tue, 04 Mar 2025 15:21:46 +0000
Post From: 10 seconds data
| [2021-12-13 10:36:33] |
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Make sure both the main instance of Sierra Chart and all sub instances have a tick by tick data configuration: Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration If you still have an issue follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- We hope you are not using data from any other source other than Sierra Chart provided data. For example we hope you are not using Interactive Brokers data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-13 10:39:01
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