Support Board
Date/Time: Tue, 04 Mar 2025 15:16:16 +0000
Post From: I can't load any contracts CL, GD, ES
| [2021-12-10 18:30:56] |
| John - SC Support - Posts: 38344 |
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The first thing you need to do is to let your broker know that you are no longer getting access to the data. Let them know the error message you are getting. That error is from CQG and indicates you are not setup to get data from CQG for some reason. Second, you are on Package 11, which is why we assumed you were wanting to use the Denali Exchange Data Feed. You do not need to be on Package 11 if you are connecting to CQG. You can change your Package to Package 5 at any time. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |