Support Board
Date/Time: Tue, 26 Nov 2024 02:40:59 +0000
Post From: OEC Currency Futures Data
| [2014-03-20 19:49:45] |
| |
|
There was an unexpected change with the decimal point positioning with currency futures data from OEC. This has caused some problems with market data when using Sierra Chart. We now have this issue resolved for users using the OEC Production environment. We do not have a solution for the simulation environment. So if you are using the OEC simulation environment, there will be some problems with currency futures market data and that will not be solved for the time being. If you are using the production environment, and have any problems with the display of currency futures charts, then follow the instructions below: Go to the affected currency futures chart and select Edit >> Delete All Data and Download. It is necessary to use this command to fully re-download the data. If you do not want to use this command for whatever reason, then we cannot help you. Sierra Chart maintains historical data for at least five years for OEC for all of the major futures contracts. So there is no risk of losing data because the data is available on the Sierra Chart server. The next step is to make sure you have the correct symbol settings. Therefore, update the symbol settings as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings If you have any questions, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-20 19:51:00
|