Support Board
Date/Time: Tue, 04 Mar 2025 12:17:11 +0000
Post From: Denali Data Feed
| [2021-12-07 18:59:23] |
| John - SC Support - Posts: 38341 |
|
First let's figure out why you are not getting any data. That really does not make any sense. You should be getting the real-time data from Rithmic without too much trouble. Follow these instructions to get us your Message Log so we can see if there is information in there on what may be occurring: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |