Support Board
Date/Time: Sat, 01 Mar 2025 16:33:30 +0000
Post From: unable to view more dates and missing months in data
| [2021-10-03 17:15:04] |
| John - SC Support - Posts: 38292 |
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Selecting the option to evaluate Package 12 does not give you access to the Denali Exchange Data Feed. You would have to be on a paid package. Keep in mind, when you change packages, you do not get charged the difference, just the end-date shifts in or out depending on whether the package is more or less expensive. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. ---------------------------------- In order to use the Denali Exchange Data Feed, you need to go through the Setup Instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Those instructions will tell you when to change your package. It will also walk you through getting setup as a non-professional so you can get the less expensive exchange options. The first exchange you activate will be free for the remainder of the month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |