Support Board
Date/Time: Tue, 26 Nov 2024 03:59:48 +0000
Post From: OEC Data Suddenly Not Connecting
| [2014-03-11 17:00:49] |
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At this point, OEC must acknowledge and resolve the FIX connection issues users are having. They have been told about the issues and they must acknowledge them and resolve them. This is essential. If you have a connection problem, let OEC know about it. Let them know whether you are connecting to the production server or simulation server and provide them your username. There is no way we could have known in advance about these FIX connection problems when we added support for FIX. Besides we needed to add support for a direct connection method because Sierra Chart no longer supports API components. Basically what is happening is that when Sierra Chart loses the connection to the FIX server, it will reconnect and send the Logon message. Apparently what is happening, is that when Sierra Chart reconnects the server, the OEC server thinks the connection is part of the prior session and when we send the Logon message, it just ignores it. When you cannot connect to OEC, our recommended solution is to select File >> Disconnect, wait about 30 seconds to a minute and then select File >> Connect to Data Feed. as well as there were some historical data issues this weekend when I tried loading charts that had not been updated "realtime" since last Wednesday.
What you are describing here is that because the OEC FIX server is not available over the weekend, you cannot connect and therefore you cannot get the historical data. We have requested OEC to make the FIX server available over the weekend.We also had a problem with the FAST market data and wanted to discuss the FAST implementation specifications with them in a call, and they did not have the call or help us with that. Although at this time, we do not seem to be noticing the problem or hearing about problems with FAST market data. But we need to do more testing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-11 17:07:35
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