Support Board
Date/Time: Fri, 28 Feb 2025 17:56:19 +0000
Post From: Sierra Update and Rithmic Data Feed
| [2021-08-23 19:10:26] |
| John - SC Support - Posts: 38280 |
|
Yes, still having trouble since the SC update this weekend. It was working last week.
Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |