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Post From: Depth data not downloading on chartbooks

[2021-08-15 22:15:51] Link To Thread - Link To Post [Go To First Post]
User117347 - Posts: 46
Went through the instruction and they are all setup properly. I opened the chartbook and still no depth. Please advise. Thank you Software version: 2292 64-bit \| 2021-08-15 18:10:52.625 OpenGL enabled (NVIDIA Corporation/GeForce GTX 1050 Ti/PCIe/SSE2) \| 2021-08-15 18:10:52.629 Primary Thread ID: 4796 \| 2021-08-15 18:10:52.629 Usage end date: 2021-08-26 \| 2021-08-15 18:10:52.629 Enabled for: Advanced Features 2. \| 2021-08-15 18:10:52.629 Enabled for: Sierra Chart Historical Data Service. \| 2021-08-15 18:10:52.629 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-08-15 18:10:52.629 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-08-15 18:10:52.629 Enabled for exchange2: CME \| 2021-08-15 18:10:52.629 Enabled for exchange2: COMEX \| 2021-08-15 18:10:52.629 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-08-15 18:10:52.629 Current selected Data/Trading service: CQG WebAPI \| 2021-08-15 18:10:52.629 Custom symbol settings values: enabled \| 2021-08-15 18:10:52.629 Chart Update Interval: 100 \| 2021-08-15 18:10:52.629 Intraday Data Storage Time Unit: 0 \| 2021-08-15 18:10:52.629 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-08-15 18:10:52.629 2021-08-15 22:10:52 Local computer time in UTC \| 2021-08-15 18:10:52.629 2021-08-15 18:10:52 Local computer time in SC Time Zone \| 2021-08-15 18:10:52.629 2021-08-13 17:47:33 Server time in UTC \| 2021-08-15 18:10:52.629 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-08-15 18:10:52.629 Program path: C:\SierraChart\ \| 2021-08-15 18:10:52.629 Data Files path: C:\SierraChart\Data\ \| 2021-08-15 18:10:52.629 OS Version Number: 10.0 \| 2021-08-15 18:10:52.629 Locale Setting: C \| 2021-08-15 18:10:52.629 DLLs: sst_ateam_2151_64.dll, sst_ateam_64.dll, SST_ATEAM_RX_2151_64.dll, SST_ATEAM_RX_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-08-15 18:10:52.630 Allowed protected custom studies: SST_ATEAM, SST_ATEAM_PS \| 2021-08-15 18:10:52.630 F.US.EPU21/F.US.MESU21 [C] Rev. 25t #11 \| Reloading chart. \| 2021-08-15 18:11:07.521 F.US.EPU21/F.US.MESU21 500 Trades #2 \| Reloading chart. \| 2021-08-15 18:11:07.753 F.US.EPU21/F.US.MESU21 10 Sec #10 \| Reloading chart. \| 2021-08-15 18:11:08.210 F.US.EPU21/F.US.MESU21 10 Sec #6 \| Reloading chart. \| 2021-08-15 18:11:08.674 Loading market depth data. \| 2021-08-15 18:11:08.914 Loading market depth data. \| 2021-08-15 18:11:08.985 Loaded depth data records for F.US.EPU21 2021-08-10 from 2021-08-10 18:00:00.000000 to 2021-08-10 19:59:59.962000. \| 2021-08-15 18:11:09.127 F.US.EPU21/F.US.MESU21 Rev. 2t #1 \| Reloading chart. \| 2021-08-15 18:11:09.137 Loading market depth data. \| 2021-08-15 18:11:09.145 Loaded depth data records for F.US.EPU21 2021-08-11 from 2021-08-11 18:00:00.000000 to 2021-08-11 19:59:59.682000. \| 2021-08-15 18:11:09.243 F.US.EPU21/F.US.MESU21 10 Sec #8 \| Reloading chart. \| 2021-08-15 18:11:09.265 F.US.EPU21/F.US.MESU21 [C] 1 Min #9 \| Reloading chart. \| 2021-08-15 18:11:09.342 F.US.EPU21/F.US.MSFU21 10 Sec #5 \| Reloading chart. \| 2021-08-15 18:11:09.442 Loading market depth data. \| 2021-08-15 18:11:09.512 F.US.EPU21/F.US.MESU21 [C] 10 Sec #12 \| Reloading chart. \| 2021-08-15 18:11:09.596 Loaded depth data records for F.US.EPU21 2021-08-11 from 2021-08-11 18:00:00.000000 to 2021-08-11 19:59:59.682000. \| 2021-08-15 18:11:09.738 F.US.EPU21/F.US.MESU21 10 Sec #3 \| Reloading chart. \| 2021-08-15 18:11:09.781 Loading market depth data. \| 2021-08-15 18:11:09.792 F.US.EPU21/F.US.MESU21 Rev. 2t #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-08-15 18:11:09.904 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:09.911 F.US.EPU21/F.US.MESU21 [C] 10 Sec #12 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-08-15 18:11:09.997 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:10.497 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:10.639 Requesting market depth updates for: F.US.MSFU21 if supported. \| 2021-08-15 18:11:10.972 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:10.978 Loading market depth data. \| 2021-08-15 18:11:11.002 SC Data - All Services \| Clearing market depth for F.US.MSFU21 \| 2021-08-15 18:11:11.069 Loaded depth data records for F.US.EPU21 2021-08-09 from 2021-08-09 18:00:00.000000 to 2021-08-09 19:59:59.847000. \| 2021-08-15 18:11:11.160 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:12.526 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:13.084 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:13.217 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:13.373 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:13.826 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:14.206 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:14.493 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:14.764 Loaded depth data records for F.US.EPU21 2021-08-10 from 2021-08-09 20:00:00.004000 to 2021-08-10 19:59:59.962000. \| 2021-08-15 18:11:14.830 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:15.057 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:15.256 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:15.641 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:15.868 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:16.699 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:17.376 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:17.855 Loaded depth data records for F.US.EPU21 2021-08-11 from 2021-08-10 20:00:00.004000 to 2021-08-11 19:59:59.682000. \| 2021-08-15 18:11:18.463 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:18.502 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:18.719 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:19.345 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:19.594 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:19.830 Chart #1 \| Base Graph ID: 0 SubGraphData Array3: Out of bounds array error at Index 0 \| 2021-08-15 18:11:20.073 Array message repeat count limit reached. \| 2021-08-15 18:11:20.073 Loaded depth data records for F.US.EPU21 2021-08-12 from 2021-08-11 20:00:00.000000 to 2021-08-12 19:59:59.996000. \| 2021-08-15 18:11:20.756 Loaded depth data records for F.US.EPU21 2021-08-12 from 2021-08-11 20:00:00.000000 to 2021-08-12 19:59:59.996000. \| 2021-08-15 18:11:20.837 Loaded depth data records for F.US.EPU21 2021-08-12 from 2021-08-11 20:00:00.000000 to 2021-08-12 19:59:59.996000. \| 2021-08-15 18:11:21.121 Loaded depth data records for F.US.EPU21 2021-08-13 from 2021-08-12 20:00:00.002000 to 2021-08-13 13:24:07.974273. \| 2021-08-15 18:11:23.278 F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-08-15 18:11:23.280 Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| Study: ATEAM - Signal Receiver Plot Study - Rectangles \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:11:23.284 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| Study: ATEAM - Signal Receiver Plot Study - Alert Condition Study SG \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:11:23.443 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| Study: ATEAM - Signal Receiver Plot Study - Click Marker \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:11:23.446 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| Study: ATEAM - Signal Receiver Plot Study - Manual Signals \| This plot study is connected to the Connection Study. \| 2021-08-15 18:11:23.452 * Loaded depth data records for F.US.EPU21 2021-08-11 from 2021-08-10 20:00:00.004000 to 2021-08-11 19:59:59.682000. \| 2021-08-15 18:11:24.561 Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| Study: ATEAM - Signal Receiver Connection Study \| Receiver Connection Study ID#3: Starting Connection to SST BackEnd. \| 2021-08-15 18:11:26.062 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #8 \| Study: ATEAM - Signal Receiver Connection Study \| Receiver Connection Study ID#3: Connection Established. \| 2021-08-15 18:11:26.736 * Loaded depth data records for F.US.EPU21 2021-08-13 from 2021-08-12 20:00:00.002000 to 2021-08-13 13:24:07.974273. \| 2021-08-15 18:11:28.420 F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #6 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-08-15 18:11:28.433 Loaded depth data records for F.US.EPU21 2021-08-13 from 2021-08-12 20:00:00.002000 to 2021-08-13 13:24:07.974273. \| 2021-08-15 18:11:28.523 Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #6 \| Study: A-Team Trade Management Study V3 \| Your Autotrading Global and Chart will need to be enabled for the study to work. \| 2021-08-15 18:11:28.872 Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #6 \| Study: A-Team Trade Management Study V3 \| Your Autotrading Global and Chart will need to be enabled for the study to work. \| 2021-08-15 18:11:29.287 F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #10 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-08-15 18:11:29.365 Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #10 \| Study: A-Team Trade Management Study V3 \| Your Autotrading Global and Chart will need to be enabled for the study to work. \| 2021-08-15 18:11:29.780 Chart: F.US.EPU21[M]/F.US.MESU21[M] 10 Sec #10 \| Study: A-Team Trade Management Study V3 \| Your Autotrading Global and Chart will need to be enabled for the study to work. \| 2021-08-15 18:11:31.643 Loaded depth data records for F.US.EPU21 2021-08-12 from 2021-08-11 20:00:00.000000 to 2021-08-12 19:59:59.996000. \| 2021-08-15 18:11:33.355 Loaded depth data records for F.US.EPU21 2021-08-13 from 2021-08-12 20:00:00.002000 to 2021-08-13 13:24:07.974273. \| 2021-08-15 18:11:39.455 Chart: F.US.EPU21[M]/F.US.MESU21[M] 500 Trades #2 \| Study: ATEAM - Signal Receiver Plot Study - Rectangles \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:11:39.526 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 500 Trades #2 \| Study: ATEAM - Signal Receiver Plot Study - Alert Condition Study SG \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:11:39.540 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 500 Trades #2 \| Study: ATEAM - Signal Receiver Plot Study - Click Marker \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:11:39.540 * Chart: F.US.EPU21[M]/F.US.MESU21[M] 500 Trades #2 \| Study: ATEAM - Signal Receiver Plot Study - Manual Signals \| This plot study is connected to the Connection Study. \| 2021-08-15 18:11:39.541 * Chart: F.US.EPU21[M]/F.US.MESU21 [C][M] Rev. 25t #11 \| Study: ATEAM - Signal Receiver Plot Study - Rectangles \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:12:31.183 * Chart: F.US.EPU21[M]/F.US.MESU21 [C][M] Rev. 25t #11 \| Study: ATEAM - Signal Receiver Plot Study - Click Marker \| This plot study is connected to the Signal Receiver Connection Study. \| 2021-08-15 18:12:31.232 *