Support Board

Date/Time: Fri, 28 Feb 2025 13:40:08 +0000

Post From: Depth data not downloading on chartbooks

[2021-08-04 21:08:56] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38259
Open a Chartbook that does not load the depth data. Then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing