Support Board
Date/Time: Thu, 27 Feb 2025 19:05:21 +0000
Post From: Nymex datafeed (delayed)
| [2021-07-13 14:50:46] |
| John - SC Support - Posts: 38244 |
|
We see the following in your log: Symbol Error - CLQ21-NYMEX is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected.
This implies that there is another symbol using a different format for the same instrument, which is causing the issue. In the Main Instance first, select Edit >> Translate Symbols to Current Service. This will update all symbols to the correct current format. Then go into each sub-instance you are running and do the same thing (Edit >> Translate Symbols to Current Service). Let us know if you have an issue after you do this in all the instances of Sierra Chart that you run. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |