Support Board
Date/Time: Tue, 04 Nov 2025 11:02:12 +0000
Post From: Missing Market Depth data on HSI-202107-HKFE[CBV][M]
| [2021-07-12 09:15:03] |
| Sierra_Chart Engineering - Posts: 21299 |
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We do not see any problem with this on our side. We need you to follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |