Support Board
Date/Time: Thu, 27 Feb 2025 15:58:11 +0000
Post From: data feed
| [2021-07-09 17:23:03] |
| John - SC Support - Posts: 38230 |
|
First, you can always view your transaction history by selecting the link for View Transaction Log and Payment Receipts on the Account Control Panel. You can access the Account Control Panel by selecting Help >> Account Control Panel from within your Sierra Chart software. You can also get directly to the transaction log by selecting the following link and logging into the Sierra Chart website: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog In your case, your recent transactions were the following: - July 6, 2021: Account Balance $0.60. - July 8, 2021: Add $49.00: Balance $49.60 - July 8, 2021: Activate the CME with Market Depth for nonprofessional Trading accounts for $10.40. Balance: $39.20 - July 9, 2021: Add $10.00: Balance $49.20 - July 9, 2021: Activate the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts for $31.20: Balance: $18.00 Your account is set to renew on July 10, 2021 for a cost of $46.00. Therefore, you would need to add $28.00 to your account prior to that time. Note that the exchanges do not issue refunds, therefore we are unable to give a refund for exchange that you activated that you did not need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |