Support Board
Date/Time: Thu, 27 Feb 2025 12:12:26 +0000
Post From: Urgente no puedo cerrar 4 contratos
| [2021-06-29 15:46:08] |
| John - SC Support - Posts: 38222 |
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From Google Translate: Well, apparently AMP reports 4 long contracts as closed with loss on the same day 25 as April. But this has many flaws:
1) I did not make that closing of the operation, I left 10 long contracts open when I closed the platform on Friday the 25th and on Monday the 28th I only see 6 open. I do not understand why. 2) That closing of contracts reported by AMP does not appear on the platform, in the 'trade activity log' I see 4 long contracts, as pending to close. 3) I do not receive an explanation of why this situation or error occurs, which negatively affected my account. So in this case, I want to know if the Sierra Chart platform can be updated, with the closing of those 4 contracts, so that they do not have a negative consequence in my subsequent operations. And if you can explain to me, please, why this has happened, it would be what I hope, a clarification. Thanks, 1. The most likely reason for the closing of those contracts is the Time in Force setting. Refer to the information here: Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force): To find out for sure, you would need to ask your broker why those orders were closed. 2. As we stated above, this is due to how the order routing companies keep the order fill information, which is not for very long (typically one day). Therefore, when you came back on Monday they did not have the information any longer, so there was nothing for us to update. To enter in the offsetting order fills to close those 4 contracts, refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills 3. Again, as in #1, you need to ask your broker what happened with those contracts. Then you can understand what you need to do in order to not have it happen again. But, we do not have the information. The only one that can tell you is your broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |