Support Board
Date/Time: Thu, 27 Feb 2025 09:29:58 +0000
Post From: Incorrect number of orders filled
| [2021-06-25 18:29:52] |
| John - SC Support - Posts: 38222 |
|
If your broker only shows the one order then look at your Trade Service Log to see if there is anything in there that shows that there may have been a rejection and ending up with a quantity of 1. Although, really that should be reflected in the software if we did receive that information. Also look at the Trade Activity Log for the same information, although see if it does show a quantity of 2 going to the exchange. It does not sounds like we have the information on what happened, or else it should have updated. Therefore, you may have to manually delete the currently open order since it sounds like we are not getting the data from the trading service. Refer to the following: Trade Activity Log: Missing Order Fills from Trade Activity Log And also refer to the following: Trade Activity Log: Trade Activity Data Editing Menu Commands (Trade >> Trade Activity Log) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |