Support Board
Date/Time: Thu, 27 Feb 2025 16:18:11 +0000
Post From: Message Log Market Depth
| [2021-06-19 03:30:53] |
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Sub instance 3 is definitely using the incorrect futures symbol format for NG and ES. And probably other symbols as well. This is the problem. You are using multiple old format symbols. You do not need to do things like changing services. You just need to translate the symbols when the Chartbooks are open. Documentation is here: Edit Menu: Edit >> Translate Symbols To Current Service And also there is a huge number of these types of lines: SC DTC Data with Market Depth (Market Orders Data) | Connecting to the server ds4.sierracharts.com. Port 80 | 2021-06-18 06:50:16.502 And continuous reconnections. We are looking into the cause of this and will be resolving. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-19 22:05:46
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