Support Board
Date/Time: Wed, 26 Feb 2025 21:36:58 +0000
Post From: Bats data feed not updating despite reconnecting several times.
| [2021-05-26 14:38:01] |
| UserCD - Posts: 11 |
|
Log as requested - disconnected and then reconnected as required and received data to bring SPY chart up to current time and then nothing - CD. ********************************************************************************************************************* Software version: 2253 64-bit | 2021-05-26 09:58:44.836 Primary Thread ID: 40324 | 2021-05-26 09:58:44.836 Usage end date: 2022-01-02 | 2021-05-26 09:58:44.836 Enabled for: Advanced Features 2. | 2021-05-26 09:58:44.836 Enabled for: Sierra Chart Historical Data Service. | 2021-05-26 09:58:44.836 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-05-26 09:58:44.836 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-26 09:58:44.836 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-26 09:58:44.836 Enabled for exchange: BATS | 2021-05-26 09:58:44.836 Enabled for exchange: Euronext Equities Delayed | 2021-05-26 09:58:44.836 Enabled for exchange2: CME | 2021-05-26 09:58:44.836 Enabled for exchange2: CBOT (Trading Account Required) | 2021-05-26 09:58:44.836 Enabled for exchange2: COMEX (Trading Account Required) | 2021-05-26 09:58:44.836 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-05-26 09:58:44.836 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-26 09:58:44.836 Current selected Data/Trading service: DTC - Sub Instance | 2021-05-26 09:58:44.836 Custom symbol settings values: enabled | 2021-05-26 09:58:44.836 Chart Update Interval: 50 | 2021-05-26 09:58:44.836 Intraday Data Storage Time Unit: 0 | 2021-05-26 09:58:44.836 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2021-05-26 09:58:44.836 2021-05-26 08:58:44 Local computer time in UTC | 2021-05-26 09:58:44.836 2021-05-26 09:58:44 Local computer time in SC Time Zone | 2021-05-26 09:58:44.836 2021-05-25 14:37:21 Server time in UTC | 2021-05-26 09:58:44.836 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-26 09:58:44.836 Program path: C:\SierraChart\SierraChartInstance_2\ | 2021-05-26 09:58:44.836 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2021-05-26 09:58:44.836 OS Version Number: 10.0 | 2021-05-26 09:58:44.837 Locale Setting: C | 2021-05-26 09:58:44.837 DLLs: BetterMomentum1_1_64.dll, BetterMomentum2_1_64.dll, BrettJohnsonsStandardToolKit_64.dll, chartdir60.dll, chartdir60_64.dll, COT_64.dll, DBsync7B.dll, DBsync7B_2158_64.dll, DBsync7B_64.dll, DBsync7C.dll, DBsync7C_2158_64.dll, DBsync7C_64.dll, DT_LocalsSuite.dll, DT_LocalsSuiteFeb04_64.dll, DT_LocalsSuiteFeb08_64.dll, DT_LocalsSuiteJan23_64.dll, DT_LocalsSuiteJan28_64.dll, DT_LocalsSuiteMar04_64.dll, DT_LocalsSuiteMar06_64.dll, DT_LocalsSuiteMar18_64.dll, DT_LocalsSuiteMar23_64.dll, DT_LocalsSuiteMay07_64.dll | 2021-05-26 09:58:44.838 Allowed protected custom studies: DT_LocalsSuite, OFtenIndicatorSuite, OFten_Indicators | 2021-05-26 09:58:44.838 CQG WebAPI | Connecting to the server 127.0.0.1. Port 11099 | 2021-05-26 09:58:51.151 DTC Client socket (1) | Creating socket. | 2021-05-26 09:58:51.151 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-26 09:58:51.151 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-05-26 09:58:51.151 CQG WebAPI | Network connection to server complete. | 2021-05-26 09:58:51.153 CQG WebAPI | Starting socket receive thread. | 2021-05-26 09:58:51.153 CQG WebAPI | Sending encoding request to server: Binary VLS. Compression: none | 2021-05-26 09:58:51.153 CQG WebAPI | Setting DTC encoding to Binary VLS | 2021-05-26 09:58:51.260 CQG WebAPI | Sending logon request message. | 2021-05-26 09:58:51.260 CQG WebAPI | Received logon response. | 2021-05-26 09:58:51.267 CQG WebAPI | Server Name: SC DTC Server. | 2021-05-26 09:58:51.268 CQG WebAPI | Server protocol version: 8. Client protocol version: 8 | 2021-05-26 09:58:51.268 CQG WebAPI | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2021-05-26 09:58:51.268 CQG WebAPI | Trading is supported. | 2021-05-26 09:58:51.268 CQG WebAPI | Order cancel and replace is supported. | 2021-05-26 09:58:51.268 CQG WebAPI | OCO Orders supported. | 2021-05-26 09:58:51.268 CQG WebAPI | Bracket Orders supported. | 2021-05-26 09:58:51.268 CQG WebAPI | Connected to server complete. | 2021-05-26 09:58:51.268 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 CQG WebAPI | Starting real-time market data updates for: SPY. ID: 1 Service code: equities.us | 2021-05-26 09:58:51.287 CQG WebAPI | Requesting security definition data for: SPY. ID: 1 | 2021-05-26 09:58:51.287 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPY | 2021-05-26 09:58:51.287 Added historical Intraday data request for SPY to the queue. | 2021-05-26 09:58:51.287 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2021-05-26 09:58:51.287 Triggering next historical data download in queue. | 2021-05-26 09:58:51.287 Delaying start of download for SPY | 2021-05-26 09:58:51.311 CQG WebAPI | Received security definition for symbol SPY | 2021-05-26 09:58:51.496 HD Request # 187 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2021-05-26 09:58:56.704 HD Request # 187 | Download start date-time: 2021-05-26 09:38:26.000000. File last date-time: 2021-05-26 09:38:26.297000 | 2021-05-26 09:58:56.706 HD Request # 187 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-05-26 09:58:56.706 Socket (2) | Creating socket. | 2021-05-26 09:58:56.706 Socket (2) | New receive buffer size: 5242880 | 2021-05-26 09:58:56.706 Socket (2) | Connecting to IP: 8.18.161.135. | 2021-05-26 09:58:56.706 HD Request # 187 | Setting DTC encoding to Binary VLS | 2021-05-26 09:58:57.163 HD Request # 187 | Sending historical data logon request message. | 2021-05-26 09:58:57.163 HD Request # 187 | Requesting Intraday data. Start date-time: 2021-05-26 09:38:26. Record interval: 0. Symbol: SPY | 2021-05-26 09:58:57.870 HD Request # 187 | Decompressing data. | 2021-05-26 09:58:58.111 HD Request # 187 | Receiving Intraday data for SPY starting at 2021-05-26 09:38:26.297000 | 2021-05-26 09:58:58.112 Socket (2) | CloseSocket call. | 2021-05-26 09:58:58.112 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-26 09:58:58.112 Historical data download thread signaled to stop. | 2021-05-26 09:58:58.112 HD Request # 187 | Timestamp of first Intraday data file record written: 2021-05-26 09:42:27.325000 | 2021-05-26 09:58:58.112 HD Request # 187 | Received 4 records from 2021-05-26 09:38:26.297000 to 2021-05-26 09:42:30.579000 (4.1 minutes) and wrote 3 records for SPY | 2021-05-26 09:58:58.112 HD Request # 187 | Completion time: 2s | 2021-05-26 09:58:58.113 HD Request # 187 | Intraday data download complete for SPY. Unique request ID: 342 | 2021-05-26 09:58:58.113 Removing historical data download ID 342. | 2021-05-26 09:58:58.113 Real-time Intraday chart data file updates started for SPY | 2021-05-26 09:58:58.113 Intraday chart data file opened for SPY | 2021-05-26 09:58:58.113 HD Request # 187 | Enabling Intraday chart updating for symbol. | 2021-05-26 09:58:58.113 Historical Intraday data request for SPY is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-05-26 09:58:58.113 HD Request # 187 | Download from primary service not started due to error. | 2021-05-26 09:58:58.113 Triggering next historical data download in queue. | 2021-05-26 09:58:58.113 No download requests in the queue to start downloads for. | 2021-05-26 09:58:58.113 Socket (2) | Socket gracefully closed by remote side. | 2021-05-26 09:58:58.336 Socket (2) | Closed. | 2021-05-26 09:58:58.336 File >> Disconnect selected. | 2021-05-26 15:32:32.467 CQG WebAPI | Waiting for socket receive thread to end | 2021-05-26 15:32:32.467 DTC Client socket (1) | CloseSocket call. | 2021-05-26 15:32:32.467 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-26 15:32:32.468 CQG WebAPI | Disconnected. | 2021-05-26 15:32:32.468 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-05-26 15:32:32.603 DTC Client socket (1) | Closed. | 2021-05-26 15:32:32.603 CQG WebAPI | Connecting to the server 127.0.0.1. Port 11099 | 2021-05-26 15:32:36.990 DTC Client socket (1) | Creating socket. | 2021-05-26 15:32:36.990 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-26 15:32:36.991 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-05-26 15:32:36.991 CQG WebAPI | Network connection to server complete. | 2021-05-26 15:32:36.992 CQG WebAPI | Starting socket receive thread. | 2021-05-26 15:32:36.992 CQG WebAPI | Sending encoding request to server: Binary VLS. Compression: none | 2021-05-26 15:32:36.992 CQG WebAPI | Setting DTC encoding to Binary VLS | 2021-05-26 15:32:37.077 CQG WebAPI | Sending logon request message. | 2021-05-26 15:32:37.077 CQG WebAPI | Received logon response. | 2021-05-26 15:32:37.093 CQG WebAPI | Server Name: SC DTC Server. | 2021-05-26 15:32:37.093 CQG WebAPI | Server protocol version: 8. Client protocol version: 8 | 2021-05-26 15:32:37.093 CQG WebAPI | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2021-05-26 15:32:37.093 CQG WebAPI | Trading is supported. | 2021-05-26 15:32:37.093 CQG WebAPI | Order cancel and replace is supported. | 2021-05-26 15:32:37.093 CQG WebAPI | OCO Orders supported. | 2021-05-26 15:32:37.093 CQG WebAPI | Bracket Orders supported. | 2021-05-26 15:32:37.093 CQG WebAPI | Connected to server complete. | 2021-05-26 15:32:37.093 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.095 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.095 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.096 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.096 CQG WebAPI | Starting real-time market data updates for: SPY. ID: 1 Service code: equities.us | 2021-05-26 15:32:37.130 CQG WebAPI | Requesting security definition data for: SPY. ID: 1 | 2021-05-26 15:32:37.130 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPY | 2021-05-26 15:32:37.130 Added historical Intraday data request for SPY to the queue. | 2021-05-26 15:32:37.130 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2021-05-26 15:32:37.130 Triggering next historical data download in queue. | 2021-05-26 15:32:37.130 Delaying start of download for SPY | 2021-05-26 15:32:37.137 CQG WebAPI | Received security definition for symbol SPY | 2021-05-26 15:32:37.242 HD Request # 188 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2021-05-26 15:32:42.861 HD Request # 188 | Download start date-time: 2021-05-26 09:42:30.000000. File last date-time: 2021-05-26 09:42:30.579000 | 2021-05-26 15:32:42.862 HD Request # 188 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2021-05-26 15:32:42.863 Socket (2) | Creating socket. | 2021-05-26 15:32:43.023 Socket (2) | New receive buffer size: 5242880 | 2021-05-26 15:32:43.023 Socket (2) | Connecting to IP: 8.18.161.133. | 2021-05-26 15:32:43.023 HD Request # 188 | Setting DTC encoding to Binary VLS | 2021-05-26 15:32:43.479 HD Request # 188 | Sending historical data logon request message. | 2021-05-26 15:32:43.479 HD Request # 188 | Requesting Intraday data. Start date-time: 2021-05-26 09:42:30. Record interval: 0. Symbol: SPY | 2021-05-26 15:32:59.706 HD Request # 188 | Decompressing data. | 2021-05-26 15:32:59.999 HD Request # 188 | Receiving Intraday data for SPY starting at 2021-05-26 09:42:30.579000 | 2021-05-26 15:33:00.669 HD Request # 188 | Timestamp of first Intraday data file record written: 2021-05-26 10:01:48.159000 | 2021-05-26 15:33:01.460 Socket (2) | CloseSocket call. | 2021-05-26 15:33:01.464 Historical data download thread signaled to stop. | 2021-05-26 15:33:01.464 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-26 15:33:01.464 HD Request # 188 | Received 35910 records from 2021-05-26 09:42:30.579000 to 2021-05-26 15:17:58.277000 (5.6 hours) and wrote 35909 records for SPY | 2021-05-26 15:33:01.472 HD Request # 188 | Completion time: 19s | 2021-05-26 15:33:01.472 HD Request # 188 | Intraday data download complete for SPY. Unique request ID: 344 | 2021-05-26 15:33:01.472 Removing historical data download ID 344. | 2021-05-26 15:33:01.472 Real-time Intraday chart data file updates started for SPY | 2021-05-26 15:33:01.472 Intraday chart data file opened for SPY | 2021-05-26 15:33:01.472 HD Request # 188 | Enabling Intraday chart updating for symbol. | 2021-05-26 15:33:01.472 Historical Intraday data request for SPY is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-05-26 15:33:01.472 HD Request # 188 | Download from primary service not started due to error. | 2021-05-26 15:33:01.472 Triggering next historical data download in queue. | 2021-05-26 15:33:01.472 No download requests in the queue to start downloads for. | 2021-05-26 15:33:01.472 Socket (2) | Socket gracefully closed by remote side. | 2021-05-26 15:33:01.692 Socket (2) | Closed. | 2021-05-26 15:33:01.692 |