Home >> Support Board

Support Board

Date/Time: Wed, 26 Feb 2025 15:09:28 +0000

How to Post a Message for Support

Post From: Problem putting in a live trade

[2021-05-19 11:30:03] Link To Thread - Link To Post [Go To First Post]
User811550 - Posts: 5
Software version: 2258 64-bit \| 2021-05-19 07:24:30.249 Primary Thread ID: 12276 \| 2021-05-19 07:24:30.249 Usage end date: 2021-06-04 \| 2021-05-19 07:24:30.250 Enabled for: Advanced Features 2. \| 2021-05-19 07:24:30.250 Enabled for: Sierra Chart Historical Data Service. \| 2021-05-19 07:24:30.250 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-05-19 07:24:30.250 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-05-19 07:24:30.250 Enabled for exchange2: CME (Trading Account Required) \| 2021-05-19 07:24:30.250 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-05-19 07:24:30.250 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-05-19 07:24:30.250 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-05-19 07:24:30.250 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-05-19 07:24:30.250 Current selected Data/Trading service: CQG WebAPI \| 2021-05-19 07:24:30.250 Custom symbol settings values: disabled \| 2021-05-19 07:24:30.250 Chart Update Interval: 500 \| 2021-05-19 07:24:30.250 Intraday Data Storage Time Unit: 0 \| 2021-05-19 07:24:30.250 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-05-19 07:24:30.250 2021-05-19 11:24:30 Local computer time in UTC \| 2021-05-19 07:24:30.250 2021-05-19 07:24:30 Local computer time in SC Time Zone \| 2021-05-19 07:24:30.250 2021-05-19 11:11:39 Server time in UTC \| 2021-05-19 07:24:30.250 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-05-19 07:24:30.250 Program path: C:\SierraChart\ \| 2021-05-19 07:24:30.250 Data Files path: C:\SierraChart\Data\ \| 2021-05-19 07:24:30.250 OS Version Number: 10.0 \| 2021-05-19 07:24:30.251 Locale Setting: C \| 2021-05-19 07:24:30.251 DLLs: UserContributedStudies_64.dll \| 2021-05-19 07:24:30.252 Allowed protected custom studies: \| 2021-05-19 07:24:30.252 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-05-19 07:24:38.891 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-05-19 07:24:38.891 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-05-19 07:24:38.892 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-05-19 07:24:38.892 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-05-19 07:24:38.892 CQG WebSocket \| Opening WebSocket. \| 2021-05-19 07:24:38.940 CQG WebSocket \| Sending WebSocket handshake. \| 2021-05-19 07:24:38.940 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-05-19 07:24:39.090 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-05-19 07:24:39.090 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: CLYJwnJZwlxSiuemhhs9yEP96XY= \| 2021-05-19 07:24:39.090 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-05-19 07:24:39.090 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-05-19 07:24:39.090 CQG WebSocket \| Server header \| \| 2021-05-19 07:24:39.090 CQG WebSocket \| Web socket state is now open. \| 2021-05-19 07:24:39.090 CQG WebAPI \| WebSocket connected. \| 2021-05-19 07:24:39.090 CQG WebAPI \| Sending market data logon message. \| 2021-05-19 07:24:39.090 CQG WebAPI \| Base Time: 2021-05-15T05:25:08. 2021-05-15 05:25:08 \| 2021-05-19 07:24:39.262 CQG WebAPI \| Logon successful. Session Token = XuyZnEl7hrWeq1nhdjX/aq0culNEy5TxYD5CRJOUONEUcYwjo/wRMe5g4faBY7UAvPaKaUBUs5N \| 2021-05-19 07:24:39.262 CQG WebAPI \| Connected to server complete. \| 2021-05-19 07:24:39.262 Triggering next historical data download in queue. \| 2021-05-19 07:24:39.266 Triggering next historical data download in queue. \| 2021-05-19 07:24:39.266 Triggering next historical data download in queue. \| 2021-05-19 07:24:39.266 Triggering next historical data download in queue. \| 2021-05-19 07:24:39.266 Updated verified funded futures trading account ending date to: 2021-06-18 11:24:39 \| 2021-05-19 07:24:39.266 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-05-19 07:24:39.266 No download requests in the queue to start downloads for. \| 2021-05-19 07:24:39.266 No download requests in the queue to start downloads for. \| 2021-05-19 07:24:39.266 No download requests in the queue to start downloads for. \| 2021-05-19 07:24:39.266 No download requests in the queue to start downloads for. \| 2021-05-19 07:24:39.266 CQG WebAPI \| Brokerage name: AMP. Account Name: 131106 \| 2021-05-19 07:24:39.368 CQG WebAPI \| Sending collateral subscribe request. \| 2021-05-19 07:24:39.368 CQG WebAPI \| Sending positions subscribe request. RequestID: 675860 \| 2021-05-19 07:24:44.349 CQG WebAPI \| Sending orders subscribe request. RequestID: 675861 \| 2021-05-19 07:24:44.349 Socket (3) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-05-19 07:25:04.318 Socket (3) \| Closed. \| 2021-05-19 07:25:04.319 CQG WebSocket socket (14) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-05-19 07:25:04.319 CQG WebSocket socket (14) \| Closed. \| 2021-05-19 07:25:04.319 DTC Client socket (15) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-05-19 07:25:04.319 DTC Client socket (15) \| Closed. \| 2021-05-19 07:25:04.319 File >> Disconnect selected. \| 2021-05-19 07:25:12.442 CQG WebAPI \| Sending Web API Logoff message. \| 2021-05-19 07:25:12.442 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-05-19 07:25:12.442 CQG WebSocket \| WebSocket closed. \| 2021-05-19 07:25:12.442 CQG WebAPI \| WebSocket closed. \| 2021-05-19 07:25:12.442 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-05-19 07:25:12.442 CQG WebAPI \| Disconnected. \| 2021-05-19 07:25:12.442 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-05-19 07:25:12.489 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-05-19 07:25:12.489 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-05-19 07:25:18.942 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-05-19 07:25:18.942 CQG WebSocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-05-19 07:25:18.943 CQG WebSocket socket (2) \| New receive buffer size: 5242880 \| 2021-05-19 07:25:18.943 CQG WebSocket socket (2) \| Connecting to IP: 208.48.16.35. \| 2021-05-19 07:25:18.943 CQG WebSocket \| Opening WebSocket. \| 2021-05-19 07:25:18.989 CQG WebSocket \| Sending WebSocket handshake. \| 2021-05-19 07:25:18.989 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-05-19 07:25:19.130 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-05-19 07:25:19.130 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: 8x7UC3p6snljtr+IW+amt/jf41g= \| 2021-05-19 07:25:19.130 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-05-19 07:25:19.130 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-05-19 07:25:19.130 CQG WebSocket \| Server header \| \| 2021-05-19 07:25:19.130 CQG WebSocket \| Web socket state is now open. \| 2021-05-19 07:25:19.130 CQG WebAPI \| WebSocket connected. \| 2021-05-19 07:25:19.130 CQG WebAPI \| Sending market data logon message. \| 2021-05-19 07:25:19.130 CQG WebAPI \| Base Time: 2021-05-15T05:25:08. 2021-05-15 05:25:08 \| 2021-05-19 07:25:19.285 CQG WebAPI \| Logon successful. Session Token = Kv5ut+cEtGhwR5m1OIR0SmiAfm8eWFRFXERmTFhjplYfWYWsSvOcnbke4KzqwEID+yVlq7iFOZ4 \| 2021-05-19 07:25:19.285 CQG WebAPI \| Connected to server complete. \| 2021-05-19 07:25:19.285 Triggering next historical data download in queue. \| 2021-05-19 07:25:19.285 Triggering next historical data download in queue. \| 2021-05-19 07:25:19.285 Triggering next historical data download in queue. \| 2021-05-19 07:25:19.285 Triggering next historical data download in queue. \| 2021-05-19 07:25:19.285 Updated verified funded futures trading account ending date to: 2021-06-18 11:25:19 \| 2021-05-19 07:25:19.285 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-05-19 07:25:19.286 No download requests in the queue to start downloads for. \| 2021-05-19 07:25:19.286 No download requests in the queue to start downloads for. \| 2021-05-19 07:25:19.286 No download requests in the queue to start downloads for. \| 2021-05-19 07:25:19.286 No download requests in the queue to start downloads for. \| 2021-05-19 07:25:19.286 CQG WebAPI \| Brokerage name: AMP. Account Name: 131106 \| 2021-05-19 07:25:19.381 CQG WebAPI \| Sending collateral subscribe request. \| 2021-05-19 07:25:19.381 CQG WebAPI \| Sending positions subscribe request. RequestID: 675864 \| 2021-05-19 07:25:24.278 CQG WebAPI \| Sending orders subscribe request. RequestID: 675865 \| 2021-05-19 07:25:24.278 Socket (3) \| Deleting network socket now after delay. \| 2021-05-19 07:25:34.331 CQG WebSocket socket (14) \| Deleting network socket now after delay. \| 2021-05-19 07:25:34.331 DTC Client socket (15) \| Deleting network socket now after delay. \| 2021-05-19 07:25:34.331 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-05-19 07:27:34.379 CQG WebSocket socket (1) \| Closed. \| 2021-05-19 07:27:34.380