Support Board
Date/Time: Wed, 26 Feb 2025 10:05:37 +0000
Post From: See all available levels of market depth
| [2021-05-04 14:31:02] |
| John - SC Support - Posts: 38172 |
|
There are several things happening. First, you are not fully setup properly with the Denali Exchange Data Feed. You need to redo the Exchange Agreements and make sure you enter your FCM or Broker in the section for FCM. If you are with AMP, then entering AMP for the FCM is enough. You can access the Exchange Agreements on this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Second, you have not connected to your live, funded, futures trading account in order to qualify for the non-professional exchange fees. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you correct the above, then let us know if you are continuing to have an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |