Support Board
Date/Time: Wed, 26 Feb 2025 01:39:20 +0000
Post From: Account Message
| [2021-05-02 21:56:30] |
| John - SC Support - Posts: 38172 |
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Yes, there are two renewal dates. The exchange fees are always on a Calendar basis, so they are always due on the first day of the month in GMT time. The Sierra Chart usage time actually works on a 31 day schedule, so when you pay for a "month" you are actually buying 31 days of usage time. Therefore, the exact day it is due will shift in or out a bit based on the number of days in the month. Plus, the exact day of the month it is on is dependent on when you first opened your account with us. The dates are always relative to Greenwich Mean Time (GMT), which is why we tell everyone to have their money in place prior to the actual date, that way they do not need to worry about whether they got it in, in time or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |