Support Board
Date/Time: Tue, 25 Feb 2025 11:20:55 +0000
Post From: Sudden Not Connected issue
| [2021-04-08 13:49:57] |
| John - SC Support - Posts: 38150 |
|
As long as you are not accessing the Equities data from both computers at the same time, we do not know why you would be having an issue. We need to see the Message Log from the computer on which you are getting the "Not Connected" error by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |