Support Board
Date/Time: Tue, 25 Feb 2025 08:21:39 +0000
Post From: data bars are not showing up
| [2021-04-05 16:20:58] |
| John - SC Support - Posts: 38150 |
|
On March 2, 2021 you changed from Package 5 to Package 3. At that time you would not have had access to the Numbers Bars or Drawn Volume by Price graphs, as these are in the Advanced Package. When you switched to Package 10 on March 30, 2021, this does not change the ability to get access to the Advanced Package, as Package 10 is the Standard Package + the Denali Exchange Data Feed Fee. Therefore, if you want to have access to the Advanced Package options, you would need to change to Package 11. Refer to the following for the Package descriptions: Description of Service Packages and Pricing: Packages To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |