Support Board
Date/Time: Tue, 25 Feb 2025 07:59:57 +0000
Post From: Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2021-04-05
| [2021-04-05 13:57:31] |
| User565325 - Posts: 11 |
|
Hi, i have this message when i log and try to connect to data: Software version: 2219 64-bit | 2021-04-05 08:50:06.112 Primary Thread ID: 7728 | 2021-04-05 08:50:06.112 Usage end date: 2021-05-06 | 2021-04-05 08:50:06.112 Enabled for: Advanced Features 2. | 2021-04-05 08:50:06.112 Enabled for: Sierra Chart Historical Data Service. | 2021-04-05 08:50:06.112 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-05 08:50:06.112 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-04-05 08:50:06.112 Enabled for exchange2: CME | 2021-04-05 08:50:06.112 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-05 08:50:06.112 Current selected Data/Trading service: CQG WebAPI | 2021-04-05 08:50:06.112 Custom symbol settings values: enabled | 2021-04-05 08:50:06.112 Chart Update Interval: 10 | 2021-04-05 08:50:06.112 Intraday Data Storage Time Unit: 0 | 2021-04-05 08:50:06.112 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-05 08:50:06.112 2021-04-05 13:50:06 Local computer time in UTC | 2021-04-05 08:50:06.112 2021-04-05 08:50:06 Local computer time in SC Time Zone | 2021-04-05 08:50:06.112 2021-04-05 13:48:31 Server time in UTC | 2021-04-05 08:50:06.112 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-05 08:50:06.112 Program path: C:\SierraChart\ | 2021-04-05 08:50:06.112 Data Files path: C:\SierraChart\Data\ | 2021-04-05 08:50:06.112 OS Version Number: 10.0 | 2021-04-05 08:50:06.112 Locale Setting: C | 2021-04-05 08:50:06.112 DLLs: UserContributedStudies_64.dll | 2021-04-05 08:50:06.112 Allowed protected custom studies: | 2021-04-05 08:50:06.112 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-05 08:50:21.502 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-05 08:50:21.502 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-04-05 08:50:21.502 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-04-05 08:50:21.502 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2021-04-05 08:50:21.502 CQG WebSocket | Opening WebSocket. | 2021-04-05 08:50:21.532 CQG WebSocket | Sending WebSocket handshake. | 2021-04-05 08:50:21.532 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-05 08:50:21.637 CQG WebSocket | Server header | Connection: upgrade | 2021-04-05 08:50:21.637 CQG WebSocket | Server header | Sec-WebSocket-Accept: P+RpP6ejdx5WfQz6ILLR1ILdeUo= | 2021-04-05 08:50:21.637 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-05 08:50:21.637 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-05 08:50:21.637 CQG WebSocket | Server header | | 2021-04-05 08:50:21.637 CQG WebSocket | Web socket state is now open. | 2021-04-05 08:50:21.637 CQG WebAPI | WebSocket connected. | 2021-04-05 08:50:21.637 CQG WebAPI | Sending market data logon message. | 2021-04-05 08:50:21.637 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2021-04-05 08:50:22.110 CQG WebSocket socket (2) | CloseSocket call. | 2021-04-05 08:50:22.143 CQG WebSocket socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-05 08:50:22.143 CQG WebAPI | Disconnected. | 2021-04-05 08:50:22.143 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-05 08:50:22.144 CQG WebSocket | WebSocket closed. | 2021-04-05 08:50:22.144 CQG WebAPI | WebSocket closed. | 2021-04-05 08:50:22.144 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-05 08:50:22.144 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2021-04-05 08:50:22.172 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-04-05 08:50:22.172 Where is the problem? Thank you Patrice |