Support Board
Date/Time: Tue, 25 Feb 2025 07:34:02 +0000
Post From: Problems with Receiving Data for Forex Symbols
| [2021-03-30 19:03:29] |
| Botan626 - Posts: 294 |
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I changed my internet connection one more time this morning, and it seems like all downloads came back to normal so far. I don't see 10053 error codes anymore. But my ping tests still fail, 100% loss. I see in message log SC uses ds4.sierracharts.com and ds12.sierracharts.com servers for historical data downloads. This section Data/Trading Service Connection and Symbol Issues: 1.8. Checking Connection Quality to Remote Server by Using Ping says: A useful way to check the quality of the connectivity between your computer and the server being connected to, is by using the network Ping command from the operating system command line. You will use the server address name with the Ping command.
So it's not good, that my ping tests fail, right? Can you try ping tests to these servers too? And the link in this line 'Refer to this Internet article for instructions to use Ping.' is dead. Date Time Of Last Edit: 2021-03-30 21:14:24
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