Support Board
Date/Time: Tue, 25 Feb 2025 00:50:45 +0000
Post From: Restarted Sierra and there's NO tick data for time(s) prior to restart
| [2021-03-25 13:52:54] |
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There is definitely a network connectivity problem. This is the relevant message: Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-03-24 22:21:43.775 *
Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server It does appear to be caused by a firewall. We recommend trying port 80 as explained here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 You need to use our data feed. The instructions above, explain how to re-download the data, so the missing data is filled in. One additionally thing that I've noticed is that my count down tick counter is stuck @ 0.
Maybe your computer's clock is not set accurately. Refer to:Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |