Support Board
Date/Time: Mon, 24 Feb 2025 21:49:22 +0000
Post From: wakamaxida why my test ID can not login? thanks
| [2021-03-19 12:37:58] |
| User178924 - Posts: 2 |
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I just opened my account and when I try to connect I get a Service connection Error. I try to change the service settings, but that didn't work as well. Not sure how can I revert the service settings back to what it was. I've attached the screenshots of the error : Reading Internal Order ID file. | 2021-03-19 19:33:14.623 Reading Trade Orders file. | 2021-03-19 19:33:14.747 Reading Trade Positions file. | 2021-03-19 19:33:14.747 Reading Trade Account Data files. | 2021-03-19 19:33:14.748 UDPListener (1564). Port 22904 | Listening on UDP port 22904. | 2021-03-19 19:33:14.784 Software version: 2239 64-bit | 2021-03-19 19:33:14.784 Primary Thread ID: 9840 | 2021-03-19 19:33:14.784 Usage end date: 2021-04-02 | 2021-03-19 19:33:14.784 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-03-19 19:33:14.784 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-03-19 19:33:14.784 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-19 19:33:14.784 Current selected Data/Trading service: SC Data - All Services | 2021-03-19 19:33:14.784 Custom symbol settings values: enabled | 2021-03-19 19:33:14.784 Chart Update Interval: 500 | 2021-03-19 19:33:14.784 Intraday Data Storage Time Unit: 0 | 2021-03-19 19:33:14.784 Time Zone: +08:00:00 (HKT+08) | 2021-03-19 19:33:14.784 2021-03-19 11:33:14 Local computer time in UTC | 2021-03-19 19:33:14.784 2021-03-19 19:33:14 Local computer time in SC Time Zone | 2021-03-19 19:33:14.784 2021-03-19 11:33:10 Server time in UTC | 2021-03-19 19:33:14.784 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-03-19 19:33:14.784 Program path: D:\SierraChart\ | 2021-03-19 19:33:14.784 Data Files path: D:\SierraChart\Data\ | 2021-03-19 19:33:14.784 OS Version Number: 10.0 | 2021-03-19 19:33:14.784 Locale Setting: C | 2021-03-19 19:33:14.784 DLLs: GomMPPro_64.dll, GomOrderFlowPro_64.dll, UserContributedStudies_64.dll | 2021-03-19 19:33:14.785 Allowed protected custom studies: | 2021-03-19 19:33:14.785 DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-03-19 19:33:14.785 * Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-03-19 19:33:14.785 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-19 19:33:14.842 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-19 19:33:15.105 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-19 19:33:15.106 Received 5 login tokens. | 2021-03-19 19:33:15.739 Symbol settings MD5 received. Request ID: 1. | 2021-03-19 19:33:17.101 Symbol settings are up-to-date for scdataallservices. | 2021-03-19 19:33:17.101 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-03-19 19:33:23.922 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-03-19 19:35:27.810 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-03-19 19:35:32.077 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-03-19 19:37:00.637 * |