Support Board
Date/Time: Mon, 25 Nov 2024 18:35:24 +0000
Post From: Sierrachart does not work with OEC
| [2014-02-20 22:37:15] |
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OK this is not surprising coming from general technical support at OEC. It is very easy to make such a blanket statement. We are more qualified to make that determination than OEC because they are not intimately familiar with the particular issues like we are. In any case, we did answer each of your items and explain them. And we were able to resolve the historical data issue. Also, earlier today, the M6BH4 (British Pound) chart actually displayed alternating prices for the EURO as well as the British Pound. Some very interesting chart patterns emerged from this, but it clearly is not trade-able. Whatever the cause of this is, we would look into it and discuss it with OEC and resolve it. It would seem unlikely to be an issue on our side, but we do not know the details of it. And if it is an issue on our side, it is only because they do not have very well defined FAST specifications. This has been a point of significant difficulty for us with the new connection method. And we have pointed this out to them.There are other services we support than OEC: https://www.sierrachart.com/index.php?l=doc/data.php So we recommend using another one for now, if you are happy with Sierra Chart otherwise. If not, that is OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-20 22:37:47
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